Technical Specialist
Job Location:
Baltimore, MD - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.
We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.
Role description:
This position will be tied to the client in Harrisburg PA.
This role will be providing IT and technical support for public sector transportation agency(s) working with traffic management center operators and traffic engineers in their use of our Advanced Traffic Management Software to improve traffic operations. Youll be a critical interface between the product team client team and our end users so good communication and relationship management skills are important.
Your key responsibility will be helping our client team--answering their questions and investigating and either escalating or resolving their issues. Experience working with customers is a definite plus. And experience working with public sector organizations is desired but not required.
Role accountabilities:
- Provide day-to-day user support answering questions and explaining processes and workflows to aid users in understanding system functionality.
- Troubleshooting device and system configuration issues to determine if the problem is in code configuration user input or external software/hardware.
- Manage system configuration with devices base mapping updates and system parameters
- Identify desired operational outcomes and implement system business rules to improve efficiency and support standard procedures
- Analyze operational data and develop reports to help our clients monitor and improve transportation system performance
- Track reported issues and current resolution status
- Maintain close communication and coordination with the Project Manager other Traffic Operations Managers and ITS Engineers/Technicians.
- Be available to be on-call for infrequent off hour support when the need arises.
Qualifications & Experience:
- 2-5 years of experience
- Bachelors degree in computer science engineering or other related fields
- Experience working with/providing user-support of computer hardware and software systems OR
- Experience working with transportation engineering and traffic operations management
Desired software skills:
- SQL
- QGIS or ArcGIS
- IP Network System Administration
- Ticketing support systems such as Jira
Ability to coordinate real time activities and initiate immediate priorities for self and support staff
Why Arcadis
We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.
Together we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality Diversity Inclusion & Belonging
We want you to be able to bring your best self to work every day. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical dental and vision EAP 401K STD LTD AD&D life insurance paid parental leave reward & recognition program and optional benefits including wellbeing benefits adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per salary range for this position is $71.000 - $89.000. Actual salaries will vary and are based on several factors such as experience education budget internal equity project and location.
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Required Experience:
IC
About Company
Arcadis is the leading global design & consultancy firm for natural and built assets. We are more than 27,000 people, in over 70 countries, who are dedicated to improving quality of life. We do so by developing innovative solutions to create liveable cities, to establish a people-cent ... View more
