Technical Program Manager, Vulnerability, Configuration & Attack Surface Management

The ServiceNow Security Organization (SSO)  

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

Role summary 

Enterprise Security is hiring a Technical Program Manager to bring delivery discipline to three connected programs: Vulnerability Management Configuration Management and Attack Surface Management. You will manage the OKR and epic portfolio keep priorities current and make sure committed work is loaded into each engineering teams agile backlog so delivery dates will hold.  

Why this role matters 

These programs span many teams and stay active for multiple quarters. Dependencies shifting priorities and unclear ownership can stall critical work. You will be the person who tracks communicates and resolves cross-team dependencies so engineers can stay focused on technical delivery and leaders can focus on strategy and people. 

What youll do 

• Manage the OKR and epic portfolio across all three programs including creation refinement sequencing and status tracking. 
• Lead ongoing reprioritization as scope and demand change and communicate trade-offs clearly to stakeholders. 
• Work with team leads so each teams agile funnel reflects current priorities and supports committed delivery dates. 
• Track dependencies risks and blockers across teams and drive them to resolution or escalate early. 
• Produce executive-ready status risk and progress reporting for the whole portfolio. 
• Run gate reviews and go/no-go checkpoints for major milestones. 
• Model team capacity against competing priorities and raise conflicts early. 
• Build repeatable standards such as OKR governance and intake and planning templates that scale across teams. 

Qualifications 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 12 years of program or project management experience in software security or infrastructure organizations. OR similar experience with education. 
• A track record of managing multi-team programs with competing priorities and dependencies. 
• Strong working knowledge of agile delivery including backlog epic and sprint planning in enterprise tools (such as ServiceNow Agile). 
• Experience managing OKRs and tying delivery to measurable outcomes. 
• Excellent written and verbal communication including executive-level reporting. 
• The ability to influence and align teams without direct authority. 

Qualifications :

Preferred qualifications 

• Experience in security operations vulnerability management configuration or compliance management CMDB or attack surface and exposure management. 
• Familiarity with regulated or government environments such as FedRAMP and federal directives. 
• Experience launching a new program including defining metrics and reporting cadence. 
• Experience with capacity planning and portfolio-level road mapping. 
• PMP SAFe or similar certification (nice to have not required). 

Success measures for the first 6 to 12 months 

• A single current OKR and epic view across VM CM and ASM. 
• Each teams agile funnel aligned to committed delivery dates. 
• Cross-team blockers resolved on a predictable cadence. 
• ASM success measures defined with regular reporting to leadership. 
• A reduction in program coordination work carried by managers and engineers. 

West Palm Beach Florida (WPB) is available to for Relocation.  Full relocation costs are provided by ServiceNow

#SecurityJobs 

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time