Technical Product Marketing Manager, AI

Freshworks is looking for a Technical Product Marketing Manager to bring the next generation of AI-powered IT service management to market. 

The conversation around enterprise AI has gotten technical. Buyers and prospects are asking about model quality and evaluation agent-to-agent coordination MCP and tool-calling retrieval and data grounding inference economics and where automation ends and autonomy begins. Marketing that cant engage at that level gets discounted. 

Youll be the technical voice of Freshservice AI by authoring the content that stands up to scrutiny and making sure our external narrative matches what the product genuinely does. While you wont be asked to build or maintain demo infrastructure you will be expected to get into the product yourself run the workflows and form your own view before you write about them. 

What Youll Do: 

• Own the technical narrative for AI across Freshservice how our agents work how theyre grounded in the right context how quality is measured and why our architectural choices matter. 
• Author technical content that holds up under scrutiny: architecture explainers deep-dive blogs whitepapers model and evaluation narratives and integration guides for platform teams. 
• Enable the technical field. Build the material that Solution Engineers Solution Architects and Customer Success need to win technical evaluations POCs and security or architecture reviews. 
• Support customer and prospect conversations directly when technical depth is the deciding factor such as evaluations advisory boards analyst briefings and customer interviews. 
• Partner with Product Management and Engineering across the lifecycle translating technical decisions into customer value and carrying technical buyer feedback back into the roadmap. 
• Represent Freshworks externally at webinars industry events and in bylined technical writing. 
• Track the AI landscape including models agent frameworks emerging protocols competitive moves as well as how these trends will impact ITSM use cases. 

Qualifications :

What Were Looking For: 

• 5 years in product marketing technical marketing solutions engineering or another technical customer-facing role in B2B SaaS 
• Real fluency in modern AI systems: agent frameworks and orchestration tool-calling and MCP retrieval and grounding evaluation and quality measurement fine-tuning and the practical trade-offs among cost latency and accuracy 
• Comfort working hands-on in product and demo environments. You configure the workflows run the prompts and probe the edges yourself rather than waiting for a briefing. You dont need to be the person who builds the environment
• A bias toward investigating. When you dont understand how something works your first move is to go try it. Published writing talks repos or shipped side projects tell us more than a slide library
• Proven ability to write clearly and specifically for technical readers without hiding behind abstraction 
• Credibility with engineers. You can sit in an architecture review follow it and ask the question that changes the answer
• A point of view. You arrive at discussions with a take not a status update 
• Excellent written and verbal communication skills   

Nice to Have: 

• Experience marketing ITSM IT Operations DevOps observability cloud cybersecurity or enterprise infrastructure products 
• Familiarity with enterprise AI adoption patterns and the governance security and data-residency questions that gate it 
• Experience marketing to IT administrators platform teams and enterprise technology evaluators
• Hands-on experience with agent development evaluation frameworks or automation and workflow platforms 
• A public footprint (e.g. writing talks demos or repos) that shows how you think

Additional Information :

Please note: This is a hybrid role that will be based out of our Downtown Boston office and requires an in-office presence three days per week (Tuesday - Thursday). 

The annual base salary range for this position is $150000 - $180000. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time