Technical Product Analyst (Information SystemsBusiness Analyst III)

The mission of the South Carolina Department of Education is to serve students support teachers empower parents and engage the community so that every student graduates prepared to reach their full potential.

Job Purpose
The South Carolina Department of Education (SCDE) seeks a mission-driven Technical Product Analyst to support the delivery of technology solutions that serve students educators and school districts across South Carolina. This role sits within the SCDE Office of Information Technology and serves as a key liaison between program stakeholders and technology delivery teams. The successful candidate will support product vision execution backlog management and roadmap planning by translating complex requirements into clear actionable deliverables while facilitating sprint planning and stakeholder communication.

Responsibilities
Maintain and prioritize the product backlog for assigned SCDE technology platforms ensuring backlog items are clearly defined properly sized and positioned to deliver value each sprint.
Translate program requirements regulatory mandates (FERPA IDEA Title I EDFacts) and stakeholder feedback into well-defined epics features user stories and acceptance criteria.
Define and maintain the product roadmap aligning short-term sprint goals with SCDEs multi-year IT modernization strategy and managing OKRs in collaboration with IT leadership.
Serve as the primary liaison between SCDE program divisions and the technology delivery team; facilitate requirements workshops process mapping sessions and gap analyses.
Conduct user research and feedback sessions with teachers district administrators and SCDE staff to inform product decisions and prioritization; communicate status decisions and tradeoffs to both technical and non-technical audiences.
Lead or actively participate in all Agile/Scrum ceremonies sprint planning backlog refinement daily stand-ups sprint reviews and retrospectives and coordinate with the SCDE PMO OIT architects and vendor partners to manage dependencies.
Support UAT planning and execution; validate that delivered features meet acceptance criteria and agency requirements before release; monitor sprint performance and work with the Scrum Master to resolve blockers.
Uphold data governance privacy and security standards across all product decisions; maintain awareness of platform release cycles and evaluate new features for agency applicability.
Assist IT leadership with budget planning tool procurement and vendor SLA monitoring; evaluate vendor proposals and change orders against product scope; track burn rate relative to sprint velocity and flag risks.

This position is located in the Office of Information Technology.

A bachelors degree in computer science or a related area and experience in computer system development and modification. Relevant experience may substitute for the bachelors degree on a year-for-year basis.

One to three (13) years of experience in a product analyst IT business analyst project management or closely related technical role with demonstrated experience owning and managing a product backlog in an Agile or Scrum delivery environment.
Proven ability to translate policy regulatory or program requirements into technical specifications and user stories; experience with requirements documentation process mapping and gap analysis methodologies.
Bachelors degree in Information Technology Computer Science Business Administration Public Administration Education or a related field. Equivalent work experience may be considered in lieu of a degree.

Agile & Delivery

• Agile or Scrum certification (CSPO PSPO I SAFe POPM or PMI-ACP); candidates without certification may be considered if they can demonstrate equivalent practical experience. Certification support is available post-hire.
• Proficiency with Jira or Azure DevOps for backlog management and sprint tracking.
• Experience with Power BI Tableau or similar tools for product metrics and reporting.

Domain & Sector Experience

• Experience working in government education healthcare or another regulated public sector environment.
• Familiarity with K12 education data federal reporting requirements (EDFacts IDEA Title I) or student information systems is a plus but not required.
• Prior South Carolina state government IT experience.

Platform Familiarity

• Familiarity with enterprise CRM or case management platforms (e.g. Salesforce ServiceNow or similar); hands-on BA or admin experience on a Salesforce implementation is a plus.
• Comfort working alongside integration or architecture teams; prior exposure to API-driven platforms or data integration concepts is helpful but not required.

We recognize that strong candidates may not check every box. If you bring relevant experience a collaborative mindset and a commitment to public service we encourage you to apply.

As a part of a generous compensation package we offer comprehensive benefits that include generous paid time off preeminent health care benefits professional development opportunities pension a 401(k) and a hybrid work schedule with opportunity for remote work.

The South Carolina Department of Education offers an exceptional benefits package that includes:

• Health Dental Vision Long Term Disability and Life Insurance for Employee Spouse and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs

ONLY THOSE APPLICANTS CHOSEN FOR AN INTERVIEW WILL BE NOTIFIED BY LETTER THAT THE POSITION HAS BEEN FILLED.

Experience:

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