Technical Operations Engineer
Job Location:
Waltham, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
ABOUT THE TEAM
As a member of Andurils Mission Operations team you will be responsible for deploying and supporting Andurils products all over the world. You will go forward with products early on in their lifecycle and work with engineering teams to iteratively improve them over time. The challenges you will encounter are innumerable and unpredictable but you will be expected to take ownership of delivering the technical solution.
You must be both a teacher and a student able to coach teammates on systems that youve gained intimate familiarity with and then transition into mastering the next system. Youll also guide users through product employment and troubleshooting advise account managers on how to structure an operation to ensure technical success and communicate specific recommendations for product refinement to engineering teams.
ABOUT THE JOB
We are seeking an experienced Technical Operations Engineer with prior training and experience in a relevant engineering field to integrate the Imaging families of systems into operational concepts of employment. You will serve as a subject matter expert on Anduril Imaging families of products to ensure that customers can take full advantage of our systems. You will work cross functionally with Imaging Operations Leads Technical Operations Engineers and engineering functional leadership to address customer training product deployment planning technical documentation and troubleshooting directly with customers.
WHAT YOULL DO
- Serve in a customer-facing capacity working directly with the Department of War to develop and deploy Anduril integrated hardware-software products to meet customer and operational needs.
- Support the delivery of contract deliverables such as training manuals pre-deployment site surveys and technical documentation.
- Tackle complex issues related to hardware software and networking in unstructured situations driving them to resolution.
- Communicate field issue status to internal and customer teams keeping them informed.
- Support the development and implementation of comprehensive operational and logistical plans for various events.
- Ensure high availability and performance of imaging systems.
- Manage unblock and accelerate cross-team projects spanning multiple functional teams and cross-functional initiatives.
- Provide end-to-end support including hardware setup and software configuration.
- Pre-configure systems and ensure seamless integration with program infrastructure.
- Troubleshoot issues in real-time applying analytical thinking and hands-on problem-solving skills.
- Author training documentation and instructions for end users and internal program usage.
- Configure and troubleshoot networking environments including firewalls routers switches access points and cloud based environments.
REQUIRED QUALIFICATIONS
- 5 years of experience of strong problem solving in unstructured environments at the interface of hardware software and networking.
- Strong mechanical and electrical aptitude and troubleshooting skills.
- Experience with command line Linux troubleshooting and operation.
- Experience translating and decomposing technical concepts into operational requirements and performance specifications.
- Experience in project management and product deployment roles.
- Excellent written and verbal communication skills.
- Ability to travel more than 75% of the year to remote regions of the world for up to two months at a timeincluding to hazard zones.
- Eligible to obtain and maintain an active U.S. Top Secret/SCI security clearance.
PREFERRED QUALIFICATIONS
- B.S. in mechanical engineering aerospace engineering computer science or related technical field.
- Network and Linux or equivalent experience.
- Experience with employing EO/IR and Imaging systems in military operations from the tactical to operational-level.
- Prior military or overseas contracting experience.
US Salary Range
$146000 - $194000 USD
The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:
Benefits
At Anduril we invest in our people. Our comprehensive competitive benefits package (available at little to no cost to employees) ensures youre supported in health recovery and whatever comes next.For more information Explore Our Benefits.
Protecting Yourself from Recruitment Scams
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. Weve observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
To ensure your safety and help you navigate your job search with confidence please keep the following critical points in mind:
No Financial Requests:Anduril will never solicit payment or demand personal financial details (such as banking information credit card numbers or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
- Please always verify communications:
- Direct from Anduril: If you receive an email from one of our recruiters it will only come from an
@address. - Via Agency Partner: If contacted by a recruiting agency for an Anduril role their email will clearly identify their agency. If you suspect any suspicious activity please verify the agencys authenticity by reaching out to .
- Direct from Anduril: If you receive an email from one of our recruiters it will only come from an
Exercise Caution with Unsolicited Outreach:If you receive any communication that appears suspicious contains grammatical errors or makes unusual requests do not engage. Always confirm the senders email domain is @ before providing any personal information or clicking on links.
What to Do If You Suspect Fraud:Should you encounter any questionable or fraudulent outreach claiming to be from Anduril please report it immediately to. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.
Data Privacy
To view Andurils candidate data privacy policy please visit submitting your application you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk integrity and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists adverse media public-record information and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology intellectual property and organizational security.
Required Experience:
IC
