Technical Operations Director

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What this job involves - Technical Operations Director oversees the holistic integration of workplace services and facility maintenance programs. This is a strategic director-level leadership role focused on operational excellence financial stewardship and the institutionalization of standardized practices. The Director serves as the primary Subject Matter Expert (SME) for Union relations ensuring all operations are labor-compliant cost-effective and aligned with organizational long-term goals. This role pivots away from granular technical maintenance to programmatic oversight ensuring consistent delivery across the portfolio through robust documentation and leadership.

At JLL we partner with the worlds most prestigious organizations and we are looking for an exceptional Technical Operations Director to join us.

This role demands a dynamic leader who will drive operational rigor across diverse teams and services. Acting as the deputy to the IFM Technical Services Director you thrive on uncompromising standards serving as the primary Subject Matter Expert (SME) for Union relations ensuring all operations are labor-compliant cost-effective and aligned with organizational long-term goals.

This role pivots away from granular technical maintenance to programmatic oversight ensuring consistent delivery across the portfolio through robust documentation and leadership elevating performance standards for your team peers and vendor partners. You dont simply implement best practicesyou redefine them continuously pushing boundaries and raising the bar.

What is your day-to-day:

• Union SME Leadership: Serve as the primary point of contact and authority regarding Union labor relations. Ensure all facility operations staffing and work practices strictly adhere to collective bargaining agreements and labor regulations.

• Strategic Operational Oversight: Manage integrated facilities management services overseeing the execution of maintenance programs vendor contracts and performance data analysis. Transition teams from reactive maintenance to proactive data-driven operational strategies.

• Program Standardization & Documentation: Develop implement and maintain a comprehensive suite of program standards including SOPs quality assurance templates and operational playbooks. Lead the drive to document and institutionalize best practices across all facilities.

• Financial & Team Management: Oversee the departments financial health including operational and capital budgets P&L management and labor cost analysis. Recruit mentor and lead high-performing teams fostering a culture of accountability and professional growth.

• Strategic Insourcing Roadmap: Design and implement a phased multi-year roadmap to transition key facility maintenance work from third-party vendors to an internal self-performance model optimizing for long-term cost savings quality control and operational stability.

• Building System Lifecycle Oversight: Oversee critical building system lifecyclesincluding electrical distribution fire & life safety generator/UPS systems and vertical transportationensuring rigorous preventive maintenance programs regulatory compliance and 100% uptime reliability.

• Resilience Planning: Execute comprehensive emergency response and business continuity planning to ensure operational resilience across all facilities.

• Sustainability Standards: Champion energy efficiency and sustainability initiatives embedding data-driven energy management standards into the broader operational playbook.

• Continuous Improvement: Leverage feedback and performance data to identify process gaps and drive improvements. Ensure high-level technical initiatives are translated into actionable on-the-ground execution.

Qualifications:

• 10 years of experience in facilities management or related commercial/hospitality leadership.

• Demonstrated experience acting as a Union SME or in significant labor relations leadership.

• Proven track record in financial management including budget oversight and reporting.

• Exceptional ability to develop documentation programs and standardized operational procedures.

• Strong leadership skills with experience managing large cross-functional teams.

• Excellent oral and written communication skills capable of delivering presentations to executive leadership.

• Bachelors degree in Facilities Management Business Engineering or a related field (CFM or FMA certifications preferred).

• Certification in relevant fields (e.g. Certified Facilities Manager Certified Energy Manager) is highly preferred.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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