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Technical Onboarding Specialist # 26-22809
Job Location:
Job Location:
Seattle, WA - USA
Hourly Salary:
USD 30 - 32
Hourly Salary:
Posted:
11 September 2026 (30+ days ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duration: 06 months contract
Overview
Desired Skills
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
Overview
- Support high-volume onboarding of individual customers onto a SaaS/CRM platform.
- This role follows a structured onboarding process guides customers through standard setup and usage steps answers common questions and ensures customers complete onboarding efficiently and on time.
- Guide individual customers through structured onboarding sessions.
- Walk customers through standard account setup user activation system connections workflows and other required onboarding steps.
- Help customers understand and use available resources and the out-of-the-box platform experience.
- Answer standard technical and onboarding questions and identify issues that require escalation.
- Keep customers accountable to agreed timelines and onboarding milestones.
- Manage a high-volume book of accounts across different stages of onboarding.
- Maintain accurate notes status updates milestones and follow-up actions.
- Conduct live customer conversations by phone and video maintaining a professional presence.
- Complete onboarding checklists accurately and efficiently.
- Coordinate clear handoffs to Customer Success.
- Follow established processes and identify opportunities to improve consistency and efficiency.
- 2 years of experience in SaaS onboarding customer success customer support technical support CRM support or a related role.
- Experience working directly with customers in a structured or process-driven environment.
- Follow Up Boss or other CRM experience.
- Salesforce or Gainsight experience.
- Strong verbal communication and ability to build customer connections quickly.
- Confident professional customer presence in phone and video interactions.
- Strong organization attention to detail responsiveness and follow-through.
- Ability to manage multiple customer engagements and work to defined timelines.
- Comfortable following standardized processes checklists SOPs and escalation procedures.
- Ability to explain basic technical concepts clearly to customers.
Desired Skills
- Real estate or real-estate technology experience.
- SaaS onboarding or implementation experience.
- Exposure to CRM workflows automations integrations or troubleshooting.
- High-volume customer support or call-center experience.
- Experience working in a remote fast-paced customer environment.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
Required Experience:
IC
About Company
USTECH SOLUTIONS is the largest independent diversity workforce partner operating a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce.
