Technical Maintenance Support Business Partner

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

Summary

The function of Technical Maintenance Support Business Partner is to research and resolve technical related problems stemming from manufacture quality engineering shortcomings manufacturing defects assembly line workmanship misapplication as well as general reliability durability or other operation addition Ryders maintenance policy and practices are established/reviewed to provide proper operation and costs for our customers. Using various proven problem solving processes and working with manufactures engineering groups and related resources this position will assemble team (s) to bring about permanent corrective actions. Once established coordinate the corrective actions necessary to mitigate problems identified. This position is to be the Subject Matter Expert (SME) for multiple OEMs/product lines and provide guidance to OEMs Ryder locationsand Ryder management as required. A working knowledge and ability to utilize Artificial Intelligence (A.I.) applications is preferred.

Essential Functions

• Manage Technical Assistance Cases: Cases are managed primarily through on-line systems directly to Ryder locations where technical assistance is provided with diagnostics instruction and providing resource documentation. At times it will require direct verbal communication with the Technician. Cases are tracked to ensure timely resolution to the problem and problem support escalation as needed.
• Analysis of Maintenance Data: Work directly with the Reliability and Warranty Teams to analyze data and develop solutions as required.
• Manage Infocenter Technical Library: Ensure service diagnostic and repair manuals for Ryders fleet are current.
• Manage Safety Campaign Process: Responsible for reviewing manufacturer recalls for: Applicability special tooling needs & availability availability of required parts conflicts with Ryder policies and devloping the recalls into Ryder Campaigns as required.
• Coordinate and lead regularly scheduled calls/meetings with OEMs to discuss technical information data analysis problem resolution maintenance practices etc.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Effective interpersonal skills Outstanding skills for developing sound working relationships Required
• Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors). Required
• Effective leadership skills Required
• Ability to work independently and as a member of a team Required
• Capable of multi-tasking highly organized with excellent time management skills Ability to work through multiple issues with minimum assistance or guidance Required
• Excellent interpretation of complex statistical data Excellent analytical and statistical skills. Must have strategic long term vision capabilities Required
• Strong verbal and written communication skills Required
• Flexibility to operate and self-driven to excel in a fast-paced environment Required
• Detail oriented with excellent follow-up practices Required

Qualifications

• H.S. Diploma/GED Required
• Bachelors Degree in Engineering or equivalent experience Preferred
• 10 years or more in Heavy duty vehicle maintenance Required
• 2 years or more in Proven track record with maintenance management experience Required
• 5 years or more in Ryder technical experience Preferred
• Requires strong computer knowledge in Excel Word PowerPoint. Vehicle Diagnostic Software Advanced Required
• Strong business and presentation knowledge. Requires excellent technical writing knowledge Advanced Required
• Exposure to Lean Six sigma or equivalent problem solving Beginner Preferred
• Material Failure Analysis training (preferred but not required) Beginner Preferred
• Knowledge of Ryders Shop Systems. Must have sound understanding of Ryders repair policies Advanced Preferred
• A solid understanding of InfoCenter SBT and mainframe Advanced Required
• Must be familiar with vehicle systems diagnosis and repair procedures Intermediate Required
• Knowledge and use of Artificial Intelligence applications Intermediate Preferred
• ASE CertificationMedium-Heavy Truck Certification Tests Preferred
• PM Brakes A/C Electrical Electronics & Required
• ASE CertificationAlternate Fuels Certification Test (F1) Preferred
• Electronic Diesel Engine Diagnosis Specialist Certification Test (L2) Preferred

Travel

• Yes 0-10%

#LI-RL #INDexempt #FB

Job Category

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at.

Current Employees:

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.