Technical Documentation Specialist

Morrisville NC

Bring clarity to complex healthcare technology. Strengthen compliance. Support safer care.

Join Ascom as a Technical Documentation Specialist and play an important role in creating maintaining and improving the technical documentation that supports our healthcare products and this role you will develop clear accurate and compliant documentation for users service engineers systems operations teams and other technical stakeholders while partnering closely with product managers engineers project managers and technical support teams.

Why This Role Matters

Technical documentation is essential in the highly regulated medical device industry. Your work will help ensure Ascom meets requirements for the distribution collection storage maintenance and accuracy of product documentation. By translating complex technical information into clear usable content you will support regulatory compliance product quality customer success and the effective use of Ascom solutions.

What Youll Own

Write distribute collect store and maintain documentation required for Ascom products and offerings.

Produce high-quality technical documents including data sheets installation and configuration instructions user manuals and system documentation.

Ensure regulatory and quality requirements for Instructions for Use and related documentation are met.

Maintain Ascoms document publishing platform and support effective electronic delivery of documentation.

Lead documentation reviews ensure content remains accurate and current and revise outdated materials as needed.

Collaborate with product managers engineers project managers and technical support teams to gather and validate technical information.

Support user documentation design consistency readability conciseness cost effectiveness and development timelines in alignment with operational and quality guidelines.

Provide training coaching and feedback to contractors and new employees working with user documentation.

What Sets You Up for Success

Bachelors degree in information design or a related field or equivalent competence gained through experience.

35 years of relevant experience in technical documentation technical writing documentation content development or a related area.

Strong technical writing skills with the ability to create materials for both technical and non-technical audiences.

Ability to understand product features benefits use cases and technical information across Ascoms product portfolio.

Experience developing content that supports software product sales implementation support and end-user adoption.

Working knowledge of Microsoft SharePoint and electronic documentation publishing platforms.

Proficiency in proofreading editing and maintaining documentation accuracy consistency grammar formatting and readability.

Understanding of change control processes and documentation updates in a regulated or technology-based environment.

Experience with Adobe Creative Suite or similar tools for graphic design and multimedia support is preferred.

Excellent collaboration communication organization and attention-to-detail skills.

Diversity at Ascom

Ascom is committed to diversity inclusion and equal opportunity. We value different perspectives and backgrounds and believe they help us create better solutions. At Ascom people are judged by their skills motivation and potential.