Technical Account Manager

Benefits Youll Love

NextDeavor offers health vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation with potential for extended or permanent full-time employment

Become a Key Player as a Technical Account Manager

You will act as the main technical point of contact for the client driving high customer satisfaction and adoption. You will partner with Director- and VP-level stakeholders to translate business needs into technical and operational plans and coordinate cross-functional teams. This is an onsite role based in San Jose CA working a standard 5-day 40-hour week.

Heres How Youll Make an Impact on the Team

• Serve as the central point of contact and maintain regular communication with external and internal teams to manage expectations
• Engage with senior executives to translate business objectives into technical roadmaps and operational plans
• Coordinate and drive efforts to optimize product performance and customer adoption
• Lead customers through complex environment changes and upgrades
• Supervise management of technical critical issues and customer concerns
• Share proactive notifications and recommendations about upcoming releases and potential impacts
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates deliverables and implementation guidelines
• Continually develop your technical and soft skills through hands-on work

Heres What Youll Need to Be Successful in This Role

• Bachelors degree in a related technical field or equivalent experience
• At least seven years of full-time experience in consultative development customer support or related roles in marketing technology
• Very strong written and verbal communication skills in English
• Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience on enterprise projects
• Hands-on experience with one or more: Java SQL JavaScript AngularJS jQuery CSS REST XML web-server technologies
• Competency in analytical problem solving project management cross-functional collaboration impact and influence and product & technology expertise

Heres What Else Might Help You Out

• Familiarity with Adobe Experience Manager
• Experience with AJO B2C and Campaign
• Proficiency in additional languages beyond English

Pay Range

$43.49 - $54.37/hour

Ready to Make Your Mark

This role may fill quickly. Submit your resume to be considered.

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