Technical Account Manager

At Tech-Keys were on the lookout for a passionate Technical Account Manager to become part of our team and join in our revolution of the client experience alongside our dedicated service teams. As a Technical Account Manager youll play a pivotal role in our clients satisfaction leading the charge by ensuring seamless communication and top-tier service delivery across our diverse client base.

• Take the helm as the go-to contact for clients tackling service-related challenges prioritizing escalations and spearheading requests that are outside the standard support scope.
• Be the engine behind resolving service requests by efficiently maintaining a smooth flow of support interactions and exceeding expectations.
• Collaborate and synergize with Support Solution Design and Projects to align efforts craft innovative proactive strategies and develop comprehensive roadmaps to ensure clients needs are not just met but exceeded.
• Engage regularly with clients with both scheduled and spontaneous interactions to elevate and enhance the client experience with an attentive touch.
• Tackle issues efficiently and head-on to address inquiries regarding procurement billing services and feedback ensuring swift smooth and effective resolutions.
• Keep your finger on the pulse remain well versed in client-specific knowledge both technical and operational and ensure documentation remains current and accurate.
• Personally invest in and take accountability for the quality of work carried out for the client portfolio.
• Adhere to and consistently uphold all company policies and best practices.

• $65k - $90k depending on experience
• Health Dental Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row and thats no accident. As a growing industry-leading Managed Service Provider were deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if youre looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys our team is built around five core values: Care Be Proud Be Fun & Balanced Speak Up and Aim Higher.

We look for people who care deeply about their team their clients their image and their work. People who take pride in their work communicate openly and know how to maintain a healthy balance while staying positive are exactly who were looking for.

If those values naturally align with who you are theres a good chance youll thrive here!

If they dont this probably wont be the right fit and thats okay too!

We hire for both skill and culture because we believe the best teams are built on both.

1. Apply to the position upload your resume and answer the questions in the application.
2. Upon reviewing your resume well send you an email with a link to perform a one-way video interview.
3. Upon reviewing the video interview well email you asking to setup an in-person interview.
4. After the interview we will email you asking for references.
5. We will call you letting you know our decision and discuss compensation.
6. At any point during this process if we feel you will not be a fit we will let you know we do not leave applications unanswered!

Requirements:

• Embody Tech-Keys core dedication to delivering unparalleled customer satisfaction through exceptional interpersonal skills excelling in phone conversations written communication and commitment to providing a top-tier client experience.
• Readiness to tackle time-sensitive matters outside of standard hours with dedication and commitment.
• Ability to operate under pressure and manage stressful situations with a composed collected approach.
• 2 years of practical experience with and a strong understanding of a variety of enterprise IT technologies such as networking SonicWalls Azure servers Microsoft 365 ticketing systems RMM tools and documentation systems.
• Exhibit meticulous attention to detail ensuring thorough and comprehensive work.
• Ability to be self-motivated and have a diligent work ethic in a fast-paced and dynamic environment displaying multitasking capabilities with a proactive approach.
• Showcase the ability to quickly absorb information and learn on the go with the passion and drive for independent problem-solving and a track record of reducing issue escalations.
• Experienced with ConnectWise suite Thats a plus!