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Team Lead, Readiness & Response
Job Location:
Job Location:
Dallas, TX - USA
Yearly Salary:
USD 88000 - 105000
Yearly Salary:
Posted:
11 September 2026 (Yesterday)
Posted:
Application Deadline:
10 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As a Team Lead for Readiness and Response within Zooxs Fleet Operations organization you are at the forefront of the autonomous mobility revolution. You will be a key leader in our expansion into new markets responsible for the end-to-end operational integrity of the Zoox Robotaxi and Mapping Vehicle Fleet. This role unifies the technical preparation of our vehicles (Readiness) with high-level oversight of live field incidents (Response) ensuring every Zoox vehicle is service ready and every mission is supported with operational excellence.
Your leadership will bridge the gap between structured depot workflows and the dynamic environment of real-time fleet response. Rather than performing hands-on technical tasks you will drive strategy and performance by managing a hybrid workforce of Full-Time Shift Leads and contingent associates. Serving as the primary on-site escalation path for critical field incidents and holding third-party recovery partners accountable you will directly impact Zooxs fleet availability safety standards and our ability to deliver a seamless experience to our riders.
In this role you will:
- Collaborate with Leadership: Work with Fleet Ops leaders in market as well as Fleet Ops Program Teams to ensure optimization of fleet utilization while driving market needs.
- Drive Unified Fleet Strategy: Oversee the execution of operational strategies for both vehicle preparation (Readiness) and incident response (Response) ensuring alignment with broader organizational uptime goals.
- Lead through Shift Leadership: Directly manage and mentor FTE Shift Leads & a contingent workforce empowering them to oversee daily floor operations while you focus on high-level strategy performance coaching and site-wide operational health.
- Manage On-Site Escalations: Serve as the primary leadership escalation path for critical field incidents and service interferences providing guidance to the team and making high-level decisions to resolve complex vehicle or rider issues.
- Manage a Hybrid Workforce: Provide administrative and people leadership for a multidisciplinary team including onboarding training and performance management for contingent (contract) workforces.
- Coordinate Third-Party Vendors On The Ground: Serve as the local point of contact for vehicle recovery roadside assistance and facility vendors verifying on-site service quality and response time and flagging no-shows defects or service misses to the relevant Program team who owns vendor standards governance and corrective action.
- Optimize Operational Workflows: Identify bottlenecks in depot workflows (software deployment sensor cleaning) field response protocols and work with cross-functional partners to implement process innovations to reduce vehicle downtime.
- Ensure Regulatory & Safety Compliance: Oversee adherence to all health and safety policies (OSHA) within the workshop and ensure all vehicle documentation and Up/Down status reporting are accurate and audit-ready.
- Synthesize Operational Data: Own the analysis and reporting of site-specific KPIs providing leadership with data-driven insights into fleet health team efficiency and vendor performance.
- Travel Requirements: less than 20%
Qualifications
- 8 years of relevant work experience in an operations-based environment
- Experience Managing People Leaders: Demonstrated ability to manage and develop direct reports at the Shift Lead or Supervisor level.
- Contingent Workforce Management: Extensive experience leading onboarding and managing the performance of contractor or contingent workforces.
- Vendor & Partner Management: Demonstrated experience managing 3rd party service providers and holding external partners accountable to Service Level Agreements (SLAs).
- Critical Thinking under Pressure: Ability to manage high-priority escalations and make sound data-driven decisions in fast-paced or ambiguous situations.
- Technical Aptitude: Ability to understand complex technical systems (autonomous vehicle hardware/software) to effectively lead technical teams and communicate with engineering stakeholders.
- Process Improvement Mindset: Experience facilitating Lean Six Sigma projects or similar methodologies to improve operational efficiency.
- Safety Excellence: Commitment to maintaining a culture of safety and compliance; must have a clean driving record.
Bonus Qualifications
- Bachelors Degree in a relevant field (business management operations finance etc.)
- Experience with autonomous vehicles or a similar safety-critical industry
- Experience in a fast-paced and dynamic service environment.
- Experience with Lean Six Sigma or other process optimization methodologies.
- Familiarity with fleet management software.
$88000 - $105000 a year
Base Salary Range
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance long-term care insurance long-term and short-term disability insurance and life insurance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. This is on-demand autonomous ride-hailing.
