Team Lead

Company:

Marsh Risk

Description:

Team Lead

Location: Travel proximity to a Marsh office (U.S.) hybrid/flexible; travel as required

Position Summary: The Team Lead is the frontline people leader for a team of project managers and/or CIW consultants. This role balances handson consulting and project management on a reduced caseload with daily leadership responsibilities that drive consultant performance coaching and career development. The Team Lead ensures consultants adopt a consultative impactfocused mindset delivers measurable client outcomes escalates personnel or performance issues when needed and acts as the primary liaison between consultants project managers and practice leadership.

What will you do

• Lead a team of project managers and/or CIW consultants daytoday: set priorities assign workstreams monitor progress and remove blockers to delivery.

• Maintain a reduced claim inventory or serve as project manager on select engagements to model delivery expectations and preserve subjectmatter currency.

• Coach consultants to focus on outcomes (reserve movement cycle time reduction closure rates client value) rather than transactional activity; provide regular actionable feedback.

• Conduct regular 1:1s performance checkins and development conversations; support creation of individual development plans and competency growth.

• Identify skill gaps and coordinate training shadowing or targeted learning to raise team capability.

• Monitor consultant quality and adherence to delivery standards; surface trends and coordinate remediation with the Zone Leader.

• Raise and manage performance or personnel escalations promptly and professionally; facilitate documentation performance plans and recommended next steps with zone/practice leadership and HR as appropriate.

• Coordinate with project managers and practice leaders to align resourcing schedules and client priorities; escalate capacity or scope concerns early.

• Track and report team metrics and KPIs (utilization throughput outcomes client satisfaction) to the Zone Leader.

• Contribute to recruiting onboarding and ramp plans for new consultants; validate readiness for independent delivery.

• Foster a collaborative team culture that emphasizes accountability continuous improvement and clientfirst delivery.

What can you expect

• A leadership role focused on people development operational rigor and tangible client outcomes.

• A hybrid mix of individual contributor work and people leadership responsibilities.

• Close collaboration with practice leadership other Team Leads project managers and other practice stakeholders.

• High visibility for contributions to client outcomes and consultant career progression.

Whats in it for you

• Opportunity to shape a highperforming delivery team and influence practice operating standards.

• Meaningful impact on client results and consultant career trajectories.

• Competitive compensation performance incentives and comprehensive benefits.

• Visibility and career growth opportunities within the Claims Consulting Practice and broader firm.

• Support for professional development and internal mobility.

We will count on you to:

• Develop and sustain a consultative impactdriven mindset across the consultant team.

• Deliver dependable people leadershiprecruit onboard coach evaluate and escalate when required.

• Maintain handson delivery capability while prioritizing team leadership and development responsibilities.

• Ensure consultant outputs meet practice quality standards and link recommendations to measurable client outcomes.

• Coordinate resource allocation and capacity planning of team.

• Communicate clearly and timely with practice leaders and project managers about team performance risks and opportunities.

• Actively participate in continuous improvement effortsrefining playbooks templates and delivery approaches.

What you need to have

• Bachelors degree or equivalent professional experience preferred.

• 5 years of claims consulting or program delivery experience; at least 2 years in a supervisory or lead role preferred.

• Strong coaching and peoplemanagement skills with a track record of developing individual contributors.

• Demonstrated ability to balance individual contributor work with leadership responsibilities.

• Experience working with multiple TPA/claims systems and comfort with claims data KPIs and reporting.

• Excellent verbal and written communication stakeholder management and conflict resolution skills.

• Proficiency with Excel and PowerPoint; familiarity with RMIS or BI tools a plus.

• Willingness to travel and work a hybrid schedule.

What makes you stand out

• Proven record of moving consulting teams from transactional case handling to outcomedriven delivery with documented clientimpact metrics.

• Demonstrated personal accountability confidence and resilience

• Exceptional project skills - administrative essentials (project planning initiative execution control and closure) and behavioral (ability to engage and manage team internal and external stakeholders).

• Formal coaching project management or process improvement experience.

• Strong facilitation skills and experience delivering training or developing onboarding curricula for consultants.

• Demonstrated ability to coach and influence others.

Marsh Risk is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

The applicable base salary range for this role is $112600 to $239800.

The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.