Talent Development & Enablement Director
Job Location:
Job Location:
Santa Barbara County, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
13 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers needs evolve. Trusted by 1000 specialties FQHCs health systems and federal agencies Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management post-visit care and more.
Our award-winning culture:Our award-winning culture: Since founding in 2015 Artera has consistently been recognized for its innovative technology business growth and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (); Deloitte Technology Fast 500 (); Built In Best Companies to Work For ( 2026). Artera has also been recognized by Forbes as one of Americas Best Startup Employers Newsweek as one of the Worlds Best Digital Health Companies and named one of the top 44 Startups to Bet your Career on in 2024 by Business Insider.
Applicants must be currently authorized and have the ability to provide proof of full-time long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.
Responsibilities
Role Design and Career Architecture
- Partner with Heads of Departments and other functional leaders to continuously redesign role charters as AI capabilities evolve translating what this job is from quarter to quarter
- Own the career ladder framework across the company: leveling criteria competency models and promotion readiness standards that reflect AI-augmented expectations
- Build the internal mobility model how people move across squads functions and levels as the org reshapes
- Coach employees and managers through career transitions from traditional to AI-augmented roles
Performance Management
- Own the end-to-end performance cycle framework design calibration processes 360 review facilitation and manager tooling
- Partner with the SVP of People and HR Team on performance calibration across functions ensuring consistency of the bar
- Build the mechanisms that surface promotion readiness performance risk and development needs in a repeatable data-informed way
Learning Enablement and AI Upskilling
- Design and run the AI upskilling strategy how every Artera employee across every function raises their AI proficiency quarter over quarter
- Build programs (not courses) learning experiences that produce measurable productivity gains not completion certificates
- Partner with the Internal Knowledge and Tools Squad to operationalize AI-delivered skills assessments personalized learning paths and training content
- Design the onboarding program so new hires reach their first meaningful deliverable in under four weeks
Manager Enablement
- Own new-manager onboarding and ongoing manager training from first-time leads through senior directors
- Build the change management playbooks Artera leaders use when org design roles or tooling shift
- Equip managers to run great 1:1s deliver feedback coach through AI-driven change and own their teams health
Operating Rhythm
- Own the monthly Talent and AI Enablement Review inspecting AI proficiency training impact ramp time manager effectiveness and productivity gains with rotating leadership attendance
- Contribute talent and enablement inputs to the Quarterly People Operating Review with the CEO and ELT
- Bring a data-informed lens to everything if it doesnt move a metric its not worth building
Requirements
- 8 years of experience in talent development organizational development L&D or performance management ideally with exposure to high-growth and/or AI-native companies
- Personal daily fluency with AI tools (Claude Claude Code or similar) you dont just talk about AI-augmented work you live it in your own workflows
- Proven track record designing career ladders competency models or leveling frameworks from scratch or through significant overhaul
- Hands-on ownership of a full performance management cycle including calibration 360s and manager enablement
- Experience building learning and enablement programs that produced measurable business outcomes not just training completion
- Track record partnering cross-functionally with senior leaders (VP/C-level) as a trusted thought partner not an order-taker
- Strong systems thinking you see role design career growth performance and enablement as one connected system
- Excellent judgment discretion and written communication; comfort presenting to executive audiences
- Ability to operate autonomously at the director level while sitting in an IC seat
- Ability to be onsite 45 days per week in Seattle or Santa Barbara with occasional travel to other locations as needed
Bonus
- Experience inside an AI-native or AI-forward company where AI was a core driver of how work got done
- Background redesigning roles or career frameworks specifically in response to AI adoption
- Experience with Rippling (HRIS) and modern performance management tooling
- Prior exposure to healthcare SaaS or other regulated industries
$170000 - $235000 a year
OUR APPROACH TO WORK LOCATION
At Artera we believe the best work happens when people are truly connected. Our AI services model has shown whats possible when small focused teams move fast together the speed of collaboration pace of career growth and quality of what we build can become stronger when teams share space. As we grow we want every new teammate to feel part of an in-person community from day one.
Thats why we are focusing our U.S. hiring in three cities where we are investing in offices and building strong local teams:
- Santa Barbara CA (Our HQ)
- Seattle WA
- Kansas City KS/MO
Unless a roles posting states otherwise new U.S. roles are based in one of these three cities and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; well walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations rather than spreading thin across many cities lets us invest deeply in each one so every team has real community mentorship and momentum in person.
WORKING AT ARTERA
Company benefits- Full health benefits (medical dental and vision) flexible spending accounts company paid life insurance company paid short-term & long-term disability company equity voluntary benefits 401(k) and more!
Career development - Manager development resources employee development funds
Generous time off- Company holidays Winter & Summer break and flexible time off
Employee Resource Groups (ERGs)- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs job requirements and individual qualifications. All candidates are considered without regard to race color religion gender sexual orientation gender identity national origin age disability genetics protected veteran status or any other protected status.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation please reach out to emailprotected.
DATA PRIVACY
Artera values your privacy. By submitting your application you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality integrity and availability of the organizations systems and data including safeguarding Arteras sensitive information such as Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies regulatory requirements and applicable standards and frameworks by implementing safeguards monitoring for threats reporting incidents and addressing data handling risks or breaches.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
About Company
Streamline care, automate workflows, and improve access with a secure patient communication platform built for federal healthcare—powered by Artera Harmony.
