Systems Analyst 5-Support

Entity: Oracle America Inc.

Job Duties: As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Principal Systems Engineer you are a guru with strong expertise across the stack & tiers (application and system) focused in the creation and management of business solutions using Oracle technology the operations surrounding it and the Oracle services infrastructure needed to achieve the highest service levels (e.g. availability performance etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas while providing consultation to senior technical advisors on projects reviewing their work and advising areas for self-advancement. The travel involved is unanticipated various sites throughout the U.S. The travel is national. The areas frequency and nature of travel are various and unanticipated. May telecommute. (385.34963)

Employer will accept a Bachelors degree in Computer Science Engineering or related technical field followed by 8 years of progressive post-baccalaureate work experience in job offered or in a Systems Analyst-related occupation. Position requires:

1. Oracle fusion Project management cloud;
2. Oracle fusion financials cloud;
3. Oracle fusion OTBI;
4. Oracle fusion BIPl/sql;
5. Visual Builder; and
6. Oracle fusion Grant management cloud.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $163550 to $199999 per annum. May be eligible for bonus and/or equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5