Systems Administrator III Point of Sale

Onsite- Green Bay WI.

POSITION SUMMARY:

Fielmann USA is seeking a full-time Systems Administrator. This role requires onsite work in Green Bay WI and will support point of sale software and hardware. Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install support and maintain the operation of the IT hardware all peripherals and applications for all end users in the corporate office and remotely for all stores

DUTIES AND RESPONSIBILITIES:

CLOUD SYSTEMS

Office 365 administration

Effectively set up new hires process terminations and change access as needed

Track and report licenses used to ensure adherence to corporate plan structure

Monitor Microsoft ID protection reports and take necessary action to remedy risks

Manage user access audits and partner with external auditors to review security compliance

WINDOWS SYSTEMS

Manage desktop workstations and applications using Windows server-class hardware and operating systems

Proactively identify root causes and work to mitigate the cause and business impact

BUDGETING & FORECASTING

Compile information to create annual budgets for companywide maintenance agreements software subscriptions and outside services

Forecast monthly center and corporate Windows and Cloud Systems expense

Effectively manage millions of dollars in annual IT spend

PROJECT ADMINISTRATION & SUPPORT

Focused on several medium and large-sized projects

Develop and maintain project plans. Outline steps and timetables for projects resource planning and standard operating procedures

Complete project status reports on time

Provide task-level detail for project plans

Install configure validate test and implement systems technology

Assist in the procurement of hardware and/or software and services needed to complete projects

CONTRACT REVIEW

Engage with initial work for renewals or new contracts

Review contracts to verify rates service and coverage options

Submit contracts to the manager for legal department and IT leadership review and approval

SYSTEM PERFORMANCE & PRODUCTIVITY

Engage in evaluating existing environment and infrastructure to improve productivity up time and reduce expenses

Implement change for efficiencies reliability and security to meet business needs

Participate in system monitoring and performance management

Monitor systems capacity analyze and participate in forecasting and recommendations

Participate in setting the standard for IT architecture specifications defining future direction and gap remediation

CORPORATE SUPPORT ADMINISTRATION & TROUBLESHOOTING

Participate in the department on-call support rotation

Support vendor procurement and budget management

Lead tasks as assigned by manager and/or senior leadership

Support center and corporate users by resolving daily support incidents

Maintain effective ongoing dialog with management to communicate issues and plans consistently

Prepare and maintain documentation IT inventory various reports and service requests

Manage personal growth to enhance technical expertise

Perform other duties and special projects as assigned

Perform analysis troubleshooting and resolution for a variety of technical problems in areas including software hardware databases networking telecommunications servers security and cloud

Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact

TECHNICAL SKILL ADVANCEMENT

Actively seek out learning opportunities in new technologies programming languages and database systems

Develop methods for applying new technologies in the IT environment

Participate in software development and the development of procedural standards

Be actively aware of new software or hardware that would advance the business

MINIMUM KNOWLEDGE EXPERIENCE & SKILLS REQUIREMENTS:

A bachelors degree in information technology is desired or equivalent experience

7 years of similar systems administration experience

Able to take direction prioritize work and manage multiple activities simultaneously

Able to work independently and as part of a team

Able to communicate across all levels of the organization both in business areas and within IT

Able to work under the pressure of service interruptions or tight deadlines

Able to respond positively to changing and fluid priorities

Willing to share knowledge and experience with other members of the team

Strong analytical and problem-solving skills

Attention to detail

Solid planning and organizational skills

The following skills are desirable;

1. Previous experience supporting point of sale programs and equipment is preferred
2. SQL Servers
3. VBScript Perl PowerShell XML Bash VI
4. Microsoft Office 365 products and services
5. Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors
6. Configuration and support of FTP/SFTP servers
7. Development and support of batch jobs and schedules

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Able to be flexible in work schedule as support for systems is required

Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g. personal computer telephone fax machine copier etc.)

Able to lift 10 to 20 pounds

Able to work overtime and regular and/or extended (evenings nights and weekends) office hours to meet established deadlines and support on-call coverage

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities duties and skills required.