Switchboard Operator

How youll contribute

As a Switchboard Operator you will excel in this role by:

• Prioritize and respond to multiple calls emergencies and urgent requests while maintaining professionalism and accuracy.
• Coordinate with hospital staff emergency responders and security to ensure timely communication and adherence to protocols.
• Route calls and inquiries appropriately while providing professional customer service and maintaining strict patient confidentiality (HIPAA).
• Deliver accurate overhead announcements emergency code pages and disaster notifications to authorized personnel.
• Monitor emergency alarms and communication systems and promptly notify appropriate parties when action is required.
• Operate multiple communication systems including switchboards radios phones paging systems and computer applications with basic data entry.
• Maintain accurate records including call logs patient room status admissions/discharges employee contacts and disaster files.
• Demonstrate reliability and teamwork with flexibility to work varied shifts including nights weekends and holidays.

Schedule: Full Time Rotating

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits: Multiple levels of medical dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What were looking for

• High school diploma or equivalent required.
• Strong communication skills with the ability to interact professionally with patients visitors staff and emergency responders while maintaining confidentiality and HIPAA compliance.
• Ability to remain calm prioritize and respond effectively in high-pressure fast-paced and emergency situations.
• Strong multitasking and technical skills with the ability to operate multiple communication systems simultaneously.
• Strong critical thinking skills with the ability to make sound decisions and work independently with minimal supervision.
• Detail-oriented with strong organizational skills to maintain accurate logs records and documentation.
• One year of experience in telecommunications switchboard operations or general office work preferred.
• Flexibility to work varied shifts including nights weekends and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes protocols and paging procedures.

More about Rutherford Regional Health System

Rutherford Regional Health System is a 143-bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring professional environment through the teamwork of our medical staff and employees.

EEOC Statement

Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran