Support Engineer, Drone Assembly & Test, Amazon Prime Air

Come work on the Amazon Prime Air (PA) team! We are seeking a Support Engineer III. Were looking for people who innovate and love solving hard problems. You will work hard have fun and of course make history!

You will be instrumental in supporting the PA Drone Assembly & Test (A&T) production line ensuring timely resolution of technical issues affecting drone production. You will work directly with Manufacturing Engineers Assembly Technicians and cross-functional partners (Engineering Supply Chain Quality) to maintain production continuity drive process improvements and support operational scaling. You will be responsible for creating and maintaining technical documentation supporting change management activities and identifying opportunities to improve production support tools and workflows.

As a Support Engineer you will develop knowledge in drone A&T processes serve as a technical point of contact within the production support workflow and contribute to achieving safety quality cost and delivery targets as PA scales operations.

Successful candidates should:
Have the ability to learn technical concepts quickly with a strong sense of urgency
Have enthusiasm for working in a fast-paced rapidly changing production environment
Be a creative problem solver who is passionate about innovation and manufacturing excellence
Have strong written and oral communication skills
Be self-motivated with the ability to work independently with minimal supervision
Insist on the highest standards from self and others
Maintain strong attention to detail and organizational skills


A day in the life
Provide timely resolution of hardware and software issues affecting the drone production line
Create and maintain Non-Conformance Reports (NCRs) Work Instructions and Work Plans to support daily and future production activities
Identify areas of improvement to support documentation and processes; create new documentation where gaps exist
Identify improvements to existing and new support tools that improve operational efficiencies and drive implementation
Lead internal team projects and deliver on defined goals and timelines
Participate fully and constructively in team planning helping develop and refine operational policies and procedures


- Bachelors degree in Mechanical Engineering Aerospace Engineering Manufacturing Engineering or an equivalent field
- Experience troubleshooting and debugging technical systems or experience in development or technical support
- Experience reading and writing procedures technical documents and engineering drawings or experience in electrical or mechanical engineering
- Experience with CAD systems (Dassault CATIA preferred)

- 2 years of technical support experience or Bachelors degree in engineering or equivalent
- Knowledge of aviation safety standards
- Experience in high-volume manufacturing environments
- Experience with Manufacturing Execution Systems (MES) such as Delmia Apriso
- Experience with Enterprise Resource Planning (ERP) systems such as Infor LN
- Familiarity with drone systems avionics or electromechanical assemblies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 80200.00 - 130700.00 USD annually