At CareATC we genuinely believe in revolutionizing employer-sponsored healthcare. Were passionate about our mission and deeply committed to providing exceptional patient-centered solutions for our clients and their employees.

Solve Problems. Support the Front Lines. Make a Difference in Healthcare Technology.

IMPORTANT LOCATION NOTE:This is aHybrid Rolerequiring candidates to reside in theTulsa OKarea. If you do not live in this location your application willnotbe considered.

Why CareATC is Different (and Why Youll Love It Here):

We believe that better technology leads to better care. As the first line of support you ensure our providers and staff have the reliable tools they need to deliver exceptional patient care.

• Impactful Work: Your troubleshooting and support directly empower our healthcare teams ensuring they can focus on what matters mostthe patient.

• Engaging Challenges: Tackle complex problems across a variety of technologies in a fast-paced environment.

• Purpose: Be part of a mission-driven company working to transform healthcare access and delivery.

• Growth: Expand your skills in endpoint management cybersecurity and cross-functional collaboration.

CareATC Advantages

• Access to health center services and medications at no or low cost for you and your dependents!

• Comprehensive benefits: Medical Dental Vision 401(k) PTO Disability & Life Insurance and a robust Wellness Program.

• A mission-first culture that values innovation accountability and teamwork.

• A role where youll see the direct results of your work in the smooth operation of our clinics.

About the Job:

Imagine being the person who ensures our clinical teams can work without interruption. As a Support Analyst I you are a critical partner to our end-users providing the essential support that keeps our operations running. Youll work closely with every part of the business solving issues with desktops printers phones and applications. Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare. This is aHybrid Rolerequiring candidates to reside in theTulsa OKarea.

Schedule:

• Monday - Friday 8:00 am - 5:00 pm (1 hour lunch)

• Occasional evening and weekend work.

• On-call schedule is part of a four-person rotation working every fourth week Monday Friday 6:00 am 3:00 pm (1 hour lunch) then on-call Monday Friday 4:00 am 9:00 pm and Saturday and Sunday 7:00 am 7:00 pm.

What Youll Do (Key Responsibilities in Service Delivery):

• Tier 1 & 2 Support: Triage and solve technical support requests involving desktops printers phones and common applications. Provide telephone and live technical support across Windows OSX iOS and Android platforms.

• System Monitoring: Monitor system notification alerts and take appropriate timely action.

• Knowledge & Documentation: Create update and maintain our internal knowledge base articles.

• Project & Security Assistance: Assist the Service Delivery Manager with projects related to endpoint management and security.

• Deployment & Events: Assist with or lead custom software implementations including testing and documentation. Assist with projects clinic installations or moves (may include after-hours work). Provide A/V production assistance for company meetings.

• On-Call: Provide after-hours on-call support on a rotational basis.

What Youll Bring to the Team (Requirements):

• Experience & Education: An equivalent combination of 2 years work experience and/or an associate degree.

• Technical Proficiency:

  • Solid experience with Windows 10 printers phones and other common office peripherals.

  • Experience with a helpdesk ticketing system.

  • Basic knowledge of network design cybersecurity principles and IP-based phone systems (like Zoom Phone).

• Core Competencies:

  • Strong customer service skills and the ability to work independently.

  • Powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively.

  • Excellent communication skills able to adapt your style to different teams and clearly convey ideas to all levels of the organization.

• Preferred: Experience in a desktop support role preferably within the healthcare industry.

Ready to Make a Meaningful Impact

If youre a detail-focused problem-solving professional whos excited to support a team that improves lives apply today and help us build healthcare technology that people trust.

We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued respected and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion sex national origin age disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact us atto request contacted for a job opportunity please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.

If the position is not posted on the CareATC website the job does not exist. Thank you!