Supervisory Medical Support Assistant

Total Rewards of a Allied Health Professional

Supervisory Medical Support Assistants (SMSA) provide administrative support to our clinical colleagues in the care of our Nations Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely accurate accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand believe in and take pride in VAs mission. SMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need. The SMSA has the ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.

The duties of this position include but are not limited to the following:

• Plans organizes administers and directs how the support services work will be accomplished for the organizations served.
• Planning coordinating analyzing and directing the many diverse activities of the Ward Administration/outpatient specialty clinic sections that provide the clerical support for the professional and/or services.
• Assigning work of subordinate staff which requires developing performance standards.
• Resolving complex issues to ensure that patient services are met.
• Evaluating new products equipment and systems in order to make recommendations for improved operations.
• Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills.
• Carries out a full range of administrative and supervisory duties to include assignment of work performance evaluations selection of staff and recommendations for awards and advancements.
• Organizes work sets priorities and delegates tasks and responsibilities in order to meet deadlines.
• Manages staffing requirements manages priorities and coordinates work in order to complete duties in an accurate and timely manner.
• Provides briefings orientations staff development and training.
• Develops and formalizes performance evaluations for those under the direct supervision of this position.
• Provides advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospitals policy and regulations.
• Provides advice to operating managers and supervisors in various departments on how provided services can assist in accomplishing their missions and programs.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

To qualify for this position applicants must meet all requirements by the announcement closing date 07/14/2026.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient.
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
  • If selected to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision:

1. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations selection of staff and recommendation of awards and/or advancements.
2. Ability to collaborate communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings orientations staff development and training in a patient support setting.
4. Ability to manage fiscal matters forecast resource and equipment needs and identify budget needs.
5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment.