Supervisory Medical Records Technician (ROI)

Total Rewards of a Allied Health Professional

• Oversees daily operations of the Release of Information (ROI) unit within the Health Information Management (HIM) section.
• Reviews and processes requests for patient protected health information (PHI).
• Provides direct customer service to the Veteran (or third party) by providing copies of the Veterans PHI upon receipt of a signed written request or valid authorization.
• Ensures only the information specified by the Veteran is released and shared only with authorized individuals or those with legal authority to receive it.
• Possesses expertise in all applicable Federal laws rules and regulations regarding release of health information.
• Performs supervision administrative management and direction of release of information staff including GS-7 MRT (ROI-Legal) and Lead MRT (ROI) positions.
• Prepares work assignments monitors performance evaluates employee performance selects staff recommends awards and advancements and takes disciplinary actions.
• Generates workload reports distributes pending workload and monitors completion status.
• Ensures timely release of health records in accordance with policies and procedures.
• Ensures compliance with accrediting agency and regulatory requirements implementing corrective action when needed.
• Works collaboratively with VA Regional Counsel to ensure health records related to malpractice subpoenas and tort cases are prepared and disclosed promptly.
• Ensures orientation and competency assessments are conducted for all assigned staff.
• Develops policies and procedures performance standards position descriptions and functional statements.
• Maintains interdepartmental relations with other services to accomplish medical center goals.
• Coordinates record retrieval and transfers to other VA facilities to ensure continuity of patient care and release of information.
• Assists with quality review of tort cases prior to sending records to VA Regional Counsel for litigation.
• Prepares weekly ROI and TORT record turnaround statistics.
• Monitors workload and production of staff addressing issues to meet deadlines and ensure accuracy of work completed.
• Ensures work quality and productivity levels are appropriate.
• Provides guidance and technical direction necessary to accomplish the work of the unit.
• Reviews work accomplished and assesses quality quantity accuracy and timeliness of work produced by each employee.
• Develops performance standards conducts performance evaluations and conducts competency assessments.
• Informs employees about important aspects of personnel management programs.
• Interviews new employees recommends selections and carries out training development awards or disciplinary action.
• Approves leave and establishes work schedules.
• Implements provisions of EEO programs to ensure fair and equal treatment.
• Prepares requests and recommendations for promotions reassignments status changes or recognition of outstanding performance.
• Prepares and submits functional statements for new positions clarification or updates.
• Receives formal grievances and resolves those manageable at the first supervisory level; proposes disciplinary actions when required.
• Ensures privacy policies and procedures are followed per applicable federal laws including the Privacy Act FOIA HIPAA and AMIE.
• Maintains contact with VA Regional Counsel regarding malpractice subpoena actions and TORT record preparation.

• You must be a U.S. Citizen to apply for this Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d).
• Experience and/or Education:

• (a) Six months of creditable experience that indicates knowledge of medical terminology privacy and release of information the health record and one year above high school with a minimum of six semester hours of health information technology/health information management courses.
• (b) Six months of creditable experience that indicates knowledge of medical terminology privacy and release of information the health record and successful completion of a course for medical technicians hospital corpsmen medical service specialists or hospital training obtained in a training program given by the Armed Forces or the U.S. Maritime Service under close medical and professional supervision. The training program may be substituted on a month- 3 for-month basis for up to six months of experience provided the training program included courses in anatomy and physiology and health record techniques and procedures

• Over one year of experience working in Release of Information
• Over one year of experience working with electronic medical records
• Medical terminology
• Organizational skills
• Ability to work under pressure/multitask
• Phone Etiquette
• Customer service skills