Supervisory Management & Program Analysis

Duties include but are not limited to:

• Develops standard operating procedures and guidelines and performs quality assurance studies on program operations.
• Conducts in-depth analysis and overall staffing needs for the agency through qualitative and quantitative analysis for the healthcare group.
• Assists leadership in setting priorities based on the detailed data analysis and interpretation conducted by the incumbent.
• Researches organizes compiles summarizes and analyses data and information for assigned special projects.
• Serves as an advisor and resource person to policy and working groups (i.e. Patient Advocate Office Out-Patient Systems Redesign Committee) to facilitate changes needed to meet health care group with VALBHS strategic goals and objectives.
• Works with healthcare managers and other staff members in the planning evaluation and assessment to ensure data adherence and compliance for standards.
• Interprets findings resulting from studies that are independently developed.
• Participates in completing analyses of data and identifying administratively significant findings.
• Provides advanced qualitative and quantitative analysis and evaluation concerning clinical measures and in meeting established goals and objectives including staffing variance.
• Applies analytical and evaluative methods and techniques to issues or studies concerning administrative support solutions for program officials and supervisors.
• Recommendations include modified work methods procedural changes system variations and acceptance of new technology developments.
• Provides statistical reports evaluated information for effective direction in program operations.
• Extracts and formulates data into different database programs such as Excel Access or SQL and prepares analysis for reports.
• Utilizes current database systems including Allocation Resource Center (ARC) and VHA support service center (VSSC).

Work Schedule: Monday thru Friday 7:30am - 4:00pm
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Management & Program Analysis/PD150090
Relocation/Recruitment Incentives: Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/30/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: Experience managing healthcare administrative operations including organizational planning recruitment and onboarding personnel actions and awards budget oversight service contracts labor agreements and equipment procurement. Experience maintaining operating room performance databases and analyzing provider workload and quality metrics to support Ongoing Provider Practice Evaluation (OPPE) recredentialing and operational improvement. Experience coordinating space planning IT requests and resource allocation while ensuring compliance with VA policies and applicable regulatory requirements. Serves as a certified Contracting Officer Representative (COR) overseeing contracts and ensuring vendor compliance with established performance standards. Coordinates with clinical teams to ensure surgical dental and interventional radiology/radiology implants are requested approved and available before scheduled procedures. Acts as the primary liaison between SNIP HCG Network Contracting Prosthetics and Logistics for procurement supply management and consignment agreements. Prepares annual budget reports and executive briefings that provide financial analysis projections and recommendations to support strategic decision-making and uninterrupted patient care. Oversees administrative operations for SNIP HCG including authorized access to VistA Surgical Interventional Radiology and Patient Appointment Management packages. Administers HCG SharePoint sites and shared drives ensuring appropriate access controls and organized content. Maintains staff training and competency records provides guidance to administrative support staff and monitors timecards for accuracy and timely completion. Assists with patient complaints inquiries and service recovery while maintaining databases for keys locks work orders and resource requests to support facility and operational needs. Supports performance improvement by maintaining authorized access to sensitive facility data containing Social Security numbers in compliance with security and privacy standards. Develops and manages local databases to track emerging VA performance metrics including operating room access and radiology scheduling when enterprise-level tools are unavailable. Monitors clinic access patient wait times and radiology services to identify opportunities for improvement and support timely patient care.
• OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related. OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education at the graduate level.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Manager