Supervisor, Credit and Collections

WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and waste-based energy production projects.

Supervises day to day activities of the credit and collections area including credit billing and collection efforts.

II. Essential Duties and Responsibilities

To perform this job successfully an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.

• Maintain responsibility for the daily accounts receivable credit billing and collection process in accordance with Waste Management policies and procedures.

• Monitor payment requirements on high dollar accounts.

• Review credit requests and pull credit reports for high dollar customers.

• Approve or decline credit requests in accordance with Waste Management policies and procedures.

• Oversee collections staff to ensure outstanding accounts are called and collection files maintained.

• Maintain basic understanding of applicable federal state and local credit regulations affecting credit and collection procedures.

• Handle escalated customer complaints that are credit related.

• Complete month-end credit reports in accordance with accounting policies and procedures.

• Hire train supervise and develop staff including coaching counseling and discipline.

• Review rate and evaluate credit/collections staffs performance on an annual basis in accordance with PDS guidelines as provided by the people department.

• Direct or prepare financial reports in accordance with WM requirements to ensure meeting various deadlines and due dates.

This job has no supervisory duties.

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High School Diploma or GED (accredited).

• Experience: 4 years of relevant work experience (in addition to education requirement).

B. Certificates Licenses Registrations or Other Requirements

• None required.

C. Other Knowledge Skills or Abilities Required

• Accounting/bookkeeping credit and collections customer service and supervisory skills may be required.

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting

Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.