Supervisor, Cable Station

Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Utilizing our broad expertise and experience we customize solutions to best meet our clients needs. We act as a key partner for our clients by delivering exceptional quality reliability and safety in all that we do.

Reporting into the Director US Field Operations the Supervisor Cable Stations is accountable for the safe secure and reliable operation of the assigned cable landing station and associated CLS infrastructure. The role leads site personnel and service delivery across critical facilities submarine network operations incident and change management vendor performance compliance reporting and customer governance. The supervisor establishes clear operational controls maintains 24/7 coverage and ensures work is executed through approved tickets procedures and trained personnel.

Apply today to join the Ledcor Technical Services team!

Essential Responsibilities:

• Lead overall site operations and people management including staffing scheduling on-call coverage training completion competency performance expectations and a strong safety and compliance culture
• Manage day-to-day service delivery and customer relationships including operational integrity incident escalation NOC partnership SLA performance reporting corrective actions and regular customer communications
• Implement and maintain the site O&M program operating procedures inspection regimes emergency-response plan risk controls and continuous-improvement initiatives in alignment with customer standards
• Manage critical-facility and network maintenance programs installations commissioning changes major incidents and restoration ensuring appropriate prioritization authorization and documentation
• Oversee vendors contracts utilities spares procurement support calibration logistics audit readiness security environmental compliance and OpEx/CapEx forecasting support

Qualifications:

• Minimum of 5 years of experience in operational leadership telecommunications critical facilities data centers network operations or other high-availability infrastructure
• Cable landing station submarine network optical transport PFE or critical-infrastructure experience
• Proven ability managing technical employees 24/7 coverage incidents vendors maintenance programs customer commitments and operational risk
• Background working with ticket-driven service management change control reporting audits and corrective-action management
• Operational leadership across multidisciplinary technical work with accountability for safety service cost quality and customer outcomes
• Working knowledge of critical facilities optical/network operations and incident problem change and risk management
• Ability to translate contract requirements into staffing procedures controls reports and corrective actions
• Strong customer communication escalation management vendor oversight budgeting and audit-readiness skills
• Must complete customer-required screening maintain access eligibility and complete role-specific training

Work Conditions:

• Comfortable with secure cable landing station data hall equipment-room office and outside-plant environments including controlled-access areas with exposure to energized equipment noise temperature variation and coastal weather
• Able to meet the physical requirements of the position which include regular site walkdowns and ability to access operational areas
• Occasional travel may be required for training certification or support of other customer locations

Compensation

$69200.00 - $95150.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial well-being. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Additional Information

Ledcor Technical Services (LTS) designs builds and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction maintenance and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security

Link to: Experience:

Manager