Suite Attendant | Part-Time | Iowa Cubs (Principal Park)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Suite Attendant is responsible for the setup maintenance execution and teardown of advanced and event-day food and beverage services including bartender service if required for Principal Park suites. The employee is responsible for overseeing their assigned suites or other private event location(s) during events. Employees must provide excellent guest service and maintain excellent attendance. Availability to work a regular event-based schedule (Icubs schedule) including days nights weekends and holidays is required.

This role pays an hourly rate of $14.00 and is tip eligible (per CBA).

Benefits as per the union agreement.

This position will remain open until October 16 2026.

• Demonstrate ability to meet the company standard for excellent in the areas of guest service
• Assists the Premium Services Manager as required in preparation for the event including stocking Suite and Bar products; following opening and closing procedures; and maintaining the cleanliness and organization of the Suite Pantry and Bars and other storage areas along with other assigned tasks.
• Maintains current tickets for designated suites as orders are placed. Presents accurate final checks to the guest.
• Accurately report client orders and appropriately add tax & service charge.
• Responsible for serving meals to guests or replenishing food for buffet service.
• Checks all food & beverage delivered to clients for accuracy and quality.
• Read and comprehend complex documents including Banquet Event Orders (BEOs) for the purpose of setting up guest events with proper linen dishware glassware and flatware & executing service as stated on the contracted event menu & event timeline.
• Serve beverages including alcoholic beverages responsibly to guests.
• Accurately accounting for all alcohol served with a proper transaction.
• Ensure proper guest identification / age in accordance with local/state/federal regulations ensuring no sale to minors. Communicates last call in designated suites. Reports and communicates cut-off needs as required.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
• Check guests ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational belligerent or uses extreme profanity the bartender may contact management or security as necessary.
• Maintains positive and productive daily interactions with co-workers.
• Meets the company uniform standards as well as maintaining a well-groomed appearance.
• Report any escalated safety service health or guest intoxication concerns to management immediately.
• Carefully and respectfully listening and responding to customer requests and concerns. Communicating with management as required.
• Refilling salt pepper sugar cream condiments and napkins as needed. Bus suites throughout the event.
• Clean & polish equipment used for buffet set-up. Lock up refrigerators / liquor cabinets at end of shift.
• Replace tableware and linens as required during the event or for room turnover.
• Maintains a clean & organized workspace in accordance with standard operating procedures for sanitization health & safety standards.
• Ability to bartend as needed.

• High school diploma or equivalent preferred.
• 1 years experience as a server in the food service industry.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages)
• Professional interpersonal communication skills with co-workers guests and managers.
• Ability to maintain strict confidentiality with regard to private company information including event guests event contracts and suite owners.
• Detail-oriented organized and able to multi-task & prioritize in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including days nights weekends and holidays based on the Iowa Cubs Baseball schedule (March-September).

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens our people improves our service and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.