Studio Associate

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Lucid is building a brand. A luxury brand centered around sustainability and the human experience. Were looking for enthusiastic and conscientious Studio Associates to build Lucid with us.

As a Studio Associate in a Lucid studio your primary responsibility will be to deliver exceptional personalized customer interactions.

You are a motivated and engaging quick learner with a desire to provide memorable and enjoyable customer experiences.

To be successful in this role you should be an incredible communicator and conversationist with the ability to recognize subtle social cues. You will be eager to support the studio team with ad hoc tasks where required and consistently act as a brand promotor and facilitate the customer journey.

The Role:

• Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
• Welcome guests in an engaging courteous and sincere manner
• Demonstrate excitement and create intrigue about Lucid products
• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
• Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
• Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
• Effectively communicate the benefits of Lucid products and being a member of the Lucid community
• Gauge guests requirements and interests to deliver a personalized and relevant interaction
• Be responsible for lead capture and progression of guests through initial part of the Lucid journey
• Manage and overcome customer challenges in a cordial and calm manner
• Ensure all studio assets are presentable and consistent with the Lucid brand image
• Keep a keen eye on any pain points or bottlenecks observed during daily studio operations think creatively and offer improvement suggestions
• Remain available for ad-hoc activities to improve studio operations and customer experiences
• Support local marketing initiatives and events to build brand awareness
• Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
• Assist with daily operations as needed

Qualifications

• Completed or working towards Bachelors degree or equivalent is preferred.
• Exceptional people skills including strong oral and written communication empathy and active listening ability.
• Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
• Conscientious responsible and reliable.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Comfortable operating in ambiguous retail environment
• Physical requirements include the ability to twist bend squat reach and stand for extended periods of time with or without reasonable accommodation.
• Familiarity with CRM tools a plus
• Flexible availability including extended holiday mall hours holidays and weekends
• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Base Pay (hourly):

$23 USD