Student Support and Community Standards Coordinator

SCOPE OF WORK:

Coordinates non-clinical student support services through the Lynx CARE Center framework and student conduct processes to ensure timely response to student concerns consistent case management appropriate intervention and referral and compliance with institutional policies and applicable regulations. Responsibilities include coordination of student support and early intervention processes student conduct case management and related compliance responsibilities. The position also serves as the designated Title IX Coordinator and is responsible for Title IX intake case management investigation adjudication and service in other system-wide Title IX roles as assigned. This position does not serve as the final decision-maker in student conduct matters and does not provide clinical counseling services. The position reports to the Vice President of Student Success at NHTI Concords Community College.

ACCOUNTABILITIES:

• Support coordination of the Lynx CARE Center and student early intervention processes.
• Receive and assess reports of students of concern and determine appropriate referrals and interventions.
• Provide non-clinical case management including monitoring follow-up and coordination of services.
• Connect students with campus and community resources including academic counseling and basic needs supports.
• Assist with development and implementation of outreach prevention and student support initiatives.
• Coordinate student conduct processes in Maxient from report through resolution including intake documentation communication case tracking and record maintenance.
• Conduct preliminary fact-finding and prepare case summaries for administrative review.
• Facilitate conduct meetings and hearings in coordination with designated administrators.
• Refer cases requiring disciplinary determination to the Vice President of Student Success or designee.
• Serve as the designated Title IX Coordinator for reports of sexual harassment and sex discrimination.
• Conduct Title IX intakes and provide information regarding rights options and supportive measures in consultation with the System Office Title IX Coordinator.
• Serve as a consistent point of contact for students faculty and staff navigating the Title IX process from start to finish coordinating reports supportive measures investigations hearings and referrals as appropriate.
• Coordinate Title IX processes in Maxient from report through resolution including intake documentation communication case tracking and record maintenance.
• Ensure timely accurate and compliant issuance of required Title IX communications and notifications in accordance with applicable federal and state law and system protocols; support compliance through policy implementation training reporting and collaboration with other campus and System Office personnel.
• Ensure compliance with FERPA Title IX Clery Act and institutional policies; maintain confidentiality; and exercise sound professional judgment in handling sensitive information.
• Participate in ongoing training related to student conduct Title IX and student support best practices.
• Participate in college and system-wide meetings and initiatives as assigned.
• Comply with all system college state and federal rules and regulations.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Bachelors degree required; degree in higher education administration social work counseling human services or a related field preferred.
Experience: Three (3) years experience in student affairs or a related field (e.g. higher education administration human services or similar) including experience in student conduct case management conflict resolution or compliance-related processes. Experience with Banner Navigate and Maxient systems preferred.

RECOMMENDED WORK TRAITS:

Demonstrates strong interpersonal communication and conflict resolution skills. Ability to exercise sound judgment in sensitive and complex situations. Strong organizational and case management skills. Ability to interpret and apply institutional policies and procedures. Ability to work collaboratively across multiple functional areas. Ability to maintain confidentiality and professionalism at all times. Comfortable with having difficult conversations & remaining unbiased.

DISCLAIMER STATEMENT:

The job description lists typical examples of work and is not intended to include every job and responsibility specific to a position. An employee may be required to perform other related duties not listed on the job description provided that such duties are characteristic of that classification.

Notice of Non-Discrimination: The Community College System of New Hampshire is an equal opportunity employer. The Community College System of NH does not discriminate on the basis on race creed color religion national or ethnic origin age sex sexual orientation gender identity and expression physical or mental disability genetic information or law enforcement or military veteran or marital status