Strategic Programs Lead

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Were looking for a Strategic Programs Lead to join the GTM Programs & Product Intelligence team within the Revenue organization.

In this role youll lead the planning and execution of Revenues most important cross-functional initiativesfrom launching new products and strategic partnerships to enabling new markets and delivering complex regulatory programs. Youll partner across Product Sales Marketing Finance Legal Risk Operations and executive leadership to ensure our highest-priority initiatives are delivered successfully and the organization is ready to bring them to market.

This is a highly autonomous individual contributor role. Success comes from your ability to influence across organizations bring structure to ambiguity drive decisions and keep complex programs moving forward.

You Will

Lead strategic cross-functional programs

• Own end-to-end delivery of Revenues highest-priority initiatives from initial planning through launch and post-launch stabilization.
• Develop integrated program plans that align Product Sales Marketing Finance Legal Risk Operations and other stakeholders around a shared execution plan.
• Drive cross-functional alignment proactively identifying dependencies risks and decisions that could impact successful delivery.
• Establish governance operating cadences executive reviews and decision forums to keep initiatives on track.

Deliver successful product and partnership launches

• Lead the commercial execution of new product launches ensuring the Revenue organization is prepared to successfully bring new capabilities to market.
• Serve as the program lead for strategic partnerships coordinating technical operational legal commercial and go-to-market workstreams through launch.
• Partner closely with Product throughout development to ensure launch plans align with product readiness and business objectives.
• Coordinate operational readiness across customer-facing teams including Sales Account Management Support and Partnerships.

Build scalable operating mechanisms

• Develop repeatable launch frameworks playbooks governance models and operating processes that improve execution across future initiatives.
• Drive continuous improvement by identifying opportunities to simplify cross-functional execution and reduce operational friction.
• Create clear executive communications that enable rapid decision-making and provide visibility into program health.

You Have

• 8 years of experience leading complex cross-functional programs in strategy operations product consulting or go-to-market organizations.
• Demonstrated experience leading major product launches strategic partnerships or enterprise-wide initiatives.
• Exceptional ability to influence and build alignment without direct authority.
• Strong executive presence and experience communicating with senior leaders.
• Outstanding organizational and program management skills with the ability to manage multiple high-impact initiatives simultaneously.
• Strong commercial instincts and an understanding of how operational execution drives business outcomes.
• Comfortable navigating ambiguity and creating clarity in fast-moving environments.
• Experience in payments fintech SaaS or another highly regulated industry is preferred.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.