Sterile Processing Customer Specialist
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Asan IMSCustomer Repair Support Specialistat STERIS youprovideonsite services toInstrument Management Services (IMS)Customers within amarketgeography. This includes analysisof repairtrending inventory management and Customerengagement. Your goal is toreduce or limit theamountofdevice andinstrumentrepairstoensure surgical assets are Procedure will usespecialized knowledge in instruments and/or devices to achieve effective analysis problem-solving techniques process evaluationsandCustomer education. You willdeliver value-added activities to drive current contract value and enhance Customer retention and will workcross functionallywith sales and operations toidentifyopportunities andissues.
This territory covers the greater Chicago area.
What you will do as a Customer Repair Support Specialist
- Review and perform basic analysis on repair trending data to identify Customer specific areas of improvement.
- Provide analysis of repair trending and solution delivery to assigned facilities to support cost savings/cost avoidance and compliance plans are in place for effective Customer operations.
- Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes Rigid Endoscopes Surgical Devices etc.
- Provide Direct Care & Handling in-services for Operating Room and Sterile Processing Department (SPD) staff as needed.
- Receive and send out instruments or devices requiring repair and maintenance per contract requirements.
- Track send/receive repair process to ensure efficient processes (status readiness) and follow-up.
- Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
- Establish positive business relationships and communications with Customers (Surgical Coordinators SPD GI or Specialty Department Managers) as a representative of the STERIS brand.
- Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.
- Identify and collaborate with Customers to review report and reset activities such as appropriate care and handling processes and drive proactive planning as applicable.
- Communicate regularly with the STERIS IMS Account Manager Operations and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.
- Maintain compliance with established policies and procedures of the Department of Health JCAHO OSHA CDC AAMI AORN standards and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
- Comply with STERIS IMS policies and procedures while also adhering to those of the facility.
The Experience Skills and Abilities Needed
Required:
- High School diploma
- 4 years of relevant experience
- 1 year of experience in a hospital environment (operating room sterile processing department device repair/maintenance)
- Related certification or degree completion may be considered toward required years of experience based on business needs
- Ability to travel within territory
- Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
- Basic understanding of medical instrumentation and device repair and maintenance
- Other relevant experience may include Customer account management or process management
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is just a brief overview of what we offer:
- BaseSalary Incentive Compensation Program
- Vehicle Reimbursement Plan(includes monthly stipend mileage reimbursement)
- Cell PhoneStipend
- Robust Training Program
- PaidTime Off9 Corporate HolidaysPerYear
- Excellent Healthcare Dental and VisionBenefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term DisabilityCoverage
- 401(k) with aCompanyMatch
- Parental Leave
- TuitionReimbursementProgram
- AdditionalAdd-OnBenefits/Discounts
Pay range for this opportunity is$21.25-$27.50. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local law. We are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.
Required Experience:
IC
About Company
STERIS is a leading provider of infection prevention and other procedural products and services. Learn more here.
