Startup Support Manager, Startup ACE Activate

has been rated one of the most admired companies in the US #1 most innovative and # 1 in Customer Service. Amazons technology business (AWS) has a history and tradition of leading the world in Web-related technologies and services. Now with Amazon Web Services (AWS) you have the chance to help individuals and businesses within the start-up community take their computing infrastructures and applications into the cloud.

The AWS Activate team is seeking a talented driven and detail oriented Operations Associate to join an organization that is responsible for driving adoption of the AWS platform by startups around the world. This is a unique opportunity to play a key role in a fast growing business and to provide significant value for customers building lean innovative new companies. As an Operations Associate on the AWS Activate team you are responsible for the day-to-day operational tasks involved in onboarding customers to the Activate program and providing exceptional customer service.

Key job responsibilities
Works across multiple internal tools to review validate and process customer applications
Handles sensitive customer data adhering to internal data security protocol
Responds to external and internal customer inquiries with excellent communication and professionalism
Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.





About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 1 years of work in the customer service/contact center industry experience
- Bachelors degree
- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Experience with computer skills including proficiency in MS Office (Word Excel PowerPoint)
- Experience in developing SOP to build mechanism for complicated working process

- 1 years of managing IT environments on behalf of customers experience
- Experience in SQL Server/MySQL or experience with automation and any version control tools and experience with programming/scripting (Batch VB PowerShell Java C# Chef Perl Ruby and/or PHP)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 24.90 - 43.55 USD hourly