Startup Scale Program Manager, Startup Scale Programs

Amazon Web Services (AWS) is seeking a talented driven and detail-oriented Program Manager to join the Startup Acquisition & Customer Experience (ACE) team. Our organization is responsible for driving adoption of the AWS platform by startups around the world through scale programs that serve thousands of partners and their portfolio companies.
In this role you will own and operate large-scale startup programs end-to-end driving process automation using AI tools executing data-driven engagement strategies and delivering measurable business impact. You will work at the intersection of program operations technology partners and stakeholder coordination to ensure AWS remains the cloud platform of choice for startups globally.
This is a unique opportunity to shape how AWS engages with the startup investor ecosystem (VCs accelerators incubators) at scale. You will also play a key role in driving AWS cloud growth opportunities through programmatic engagement referral motions and AI-powered enablement workflows.

Key job responsibilities
Own end-to-end program operations for scale startup programs including onboarding workflows campaign management performance monitoring and business reviews.
Design and execute scale engagement motions (webinars newsletters office hours partner communications) using data-driven prioritization and salesforce campaign management.
Scale cloud migration programs by driving referral motions into AI migration experiences coordinating with Operations on partner tooling and enabling consulting partners to launch migration opportunities.
Serve as human-in-the-loop for AI-driven partner engagement workflows monitoring automated outreach triaging escalations and ensuring quality across high-volume partner communications.
Design build and iterate AI-powered operational workflows to automate application triage partner communications data scoring and reporting reducing manual execution while insisting on the highest standards.
Drive measurable business impact through credit program management financial analysis signup growth and partner performance metrics.
Collaborate cross-functionally with Sales Business Development Product Marketing Finance and Partner teams to align program execution with organizational goals.
Drive process innovation and continuous improvement identify automation opportunities build scalable solutions and document operational playbooks.

A day in the life
You will start your day reviewing automated application pipelines and partner performance dashboards. You might triage new provider applications using AI-assisted scoring then shift to preparing a the afternoon you could be analyzing partner performance drafting partner communications or collaborating with engineering on a new automation workflow. You are empowered to make decisions that leverage cash and credits offers to maximize global startup customer acquisition growth and retention.

About the team
The Startup Scale Programs team enables adoption of AWS across the worlds startups through scale programs. We manage relationships with thousands of investors accelerators and B2B partners who bring their startups to AWS and provide these startups with exclusive offers. Our team operates at the forefront of AI-powered program management using automation to deliver personalized experiences while maintaining the highest quality bar.

- 3 years of program or project management experience
- Bachelors degree in BI finance engineering statistics computer science mathematics finance or equivalent quantitative field
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience managing operational processes or partner programs with defined SLAs including proficiency with CRM systems (e.g. Salesforce) for campaign and pipeline management

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- Experience building processes project management and schedules
- Experience in the startup venture capital cloud ecosystem; familiarity with accelerators investor fund mechanics or startup programs.
- Demonstrated ability to leverage AI/automation tools (LLMs scripting workflow automation) to scale operational processes and reduce manual execution.
- Experience managing partner relationships including onboarding performance monitoring and business impact analysis.
- Experience designing and delivering scale engagement programs (webinars communications newsletters office hours nurture campaigns) with data-driven prioritization.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 82700.00 - 129800.00 USD annually