Staff Voice AI Engineer – SREDevOps

As a Staff Voice AI Engineer SRE/DevOps you will: 

• Build software solutions to solve operational problems in the cloud-native space for Voice AI (deployments observability monitoring high availability disaster recovery continuous integration ...) 
• Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews Unit testing etc.).  
• Work with product owners to understand detailed requirements and own your code from design implementation test automation and delivery 
• Experience integrating LLMs into voice platforms and real-time communication systems.  
• Be a mentor for colleagues and help promote knowledge-sharing across telecom and AI engineering disciplines.  

Qualifications :

 To be successful in this role you have: 

• 4 years of experienceoperatinghighly availabledistributed cloud-native workloads running on container platforms (e.g. Kubernetes) 
• 2 years of experience building and operating Voice AI applications is a strong asset 
• 4 years of development experience with PythonGoLang Java or similar languages. 
• Experience integrating applications on top of LLMs (Prompt Engineering Agents and Skills);  
• Working experiencebuilding distributed systems with cloud-native software;  
• Experience with software-defined networking infrastructure as code and configurationmanagement;  
• Experience with DevOpstooling(e.g. Helm / Ansible / Kubernetes / Prometheus /Splunk/ GitLab CI) is considered an asset  
• Critically thinking around AI integrations for work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Experience building with AI tools such as Claude Code Cursor Windsurf. 

For positions in this location we offer a base pay of $176100 - $308200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time