Staff Security Incident Commander

The ServiceNow Security Organization (SSO)  

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.  

Role Overview  

ServiceNows Security Incident Command (SIC) team is seeking an experienced senior security incident commander to join our fast-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents.   

About the SIC team  

The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow including Preparation Response and Recovery. MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers.    

Key value areas are preparing the company for MSIs through tabletop exercises (TTX) coordination of activity between many response workstream partners maintenance and development of playbooks and procedures tracking key MSI metrics and facts to keep everyone oriented and communicating status milestones blockers and critical decisions needed to senior management and executive stakeholders including the CISO. 

What you get to do in this role 

• Orchestration of response and remediation of incident response for highest criticality security events. 
• Take ownership and lead response to critical incidents within the company. 
• Establish and mature documentation surrounding protocols and procedures governing the security incident command team. 
• Prepare and deliver communications including executive summaries and incident briefings to key stakeholders during and after incident response. 
• Conduct rapid response mitigation and investigations on the highest priority cases impacting ServiceNow and user data. 
• Partner with the team members across multiple regions to drive response and investigations globally. 
• Organization and facilitation of scenario-based exercises to test and improve incident management and response strategies. 
• Maintenance of existing playbooks and procedures as well as developing new ones to further standardize SIC and its partners responses when verifying MSIs. 
• Contribute to the organization and completion of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents. 
• Identify new ways to simplify integrate automate and refine the major security incident process to better support internal and external stakeholders. 

Qualifications :

Qualifications  

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 8 years of total cybersecurity professional experience or similar experience with education
• 46 years of deep domain expertise in incident response and/or incident management   
• Experience leading or supporting complex security incidents to resolution end-to-end.   
• Excellent verbal and written communication skills (English)   
• Comfort communicating complex topics in a clear and concise manner to different tiers of audiences (highly technical less technical executives practitioners)   
• Problem-solving and decision-making skills   
• Ability to quickly and accurately assess a situation identify and prioritize risks and make sound decision   
• Familiarity with cybersecurity principles and frameworks (e.g. MITRE ATT&CK).  
• Knowledge across multiple security domains is a plus.   
• Experience planning and/or orchestrating tabletop exercises is a plus. 

#SecurityJobs 

For positions in this location we offer a base pay of $146200 - $255900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time