Staff Product Designer, Customer & Partner Experience (CPEX)

Team & Role:

At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing understanding and applying our users and customers needs with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems visual interaction content and product design. At ServiceNow design has a very intentional seat at the table so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here:  is not a standard product design role. Designing for content at this scale requires fluency in large-scale content architecture fragmented content libraries structured content systems cross-property consolidation and AI-mediated retrieval design. This requires a practitioner who specializes in owning the customers experience of finding navigating and using content across dozens of sources teams and systems. 

Qualifications :

Preferred Qualifications:

• 8 years in digital product design with strong expertise in both B2B SaaS and B2C design  

• Proven ability to design complex information architectures and UX systems serving diverse audiences (learners admins community members) 

• Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution 

• Demonstrated design leadership leading teams through rapid iteration managing feedback loops and maintaining quality amid parallel workstreams 

• Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences 

• Strategic communicator who presents design thinking to senior stakeholders refines scope through clarifying questions and advocates for user-centered approaches 

• Ability to synthesize research insights and user feedback into actionable design direction and vision refinements 

• Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities 

• Comfortable with evolving priorities dual-track workstreams and the ambiguity inherent in transformational product initiatives 

• Preferred: experience with learning platforms AI-native design patterns multi-property experience consolidation or brand-driven design systems 

Basic Qualifications:

• BA/BS degree or higher in Design Design Communication Human-Computer Interaction or equivalent combination of education and experience in other related fields 

• Experience participating in the complete product development lifecycle of web and/or software applications

• Experience in user experience design or industry experience (corporate software web or agency) 

For positions in this location we offer a base pay of $149800 - $262200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time