Staff Machine Learning Engineer VoIP Infrastructure

As a Staff Machine Learning Engineer - VoIP Infrastructure you will: 

• Contribute to the design development and implementation of VoIP infrastructure telephony platforms and observability features that power AI-driven voice workloads  
• Collaborate with engineering Product and infrastructure teams to ensure our voice and AI platforms perform efficiently scale reliably and integrate seamlessly across SIP/RTP Kamailio RTPEngine and related telecom systems.  
• Contribute to the continuous improvement of the SRE practice by turning operational telephony and AI workload use cases into requirements for software tooling.  
• Contribute to the execution of deployment and support activities for VoIP systems and AI/ML developers operating in production voice environments.  
• Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews Unit testing etc.).  
• Work with product owners to understand detailed requirements and own your code from design implementation test automation and delivery spanning both telephony infrastructure and LLM integration layers.  
• Experience integrating LLMs into voice platforms and real-time communication systems.  
• Be a mentor for colleagues and help promote knowledge-sharing across telecom and AI engineering disciplines.  

Qualifications :

To be successful in this role you have: 

• Hands-on experience building VoIP systems using SIP/RTP protocols;  
• Practical knowledge ofKamailio RTPEngine FreeSWITCHSBCs and PSTN systems (or similar);  
• Working knowledge of PSTN infrastructure and telecom protocols;  
• Experience integrating applications on top of LLMs (using existing models not building them);  
• Experience in prompt engineering and developing LLM based features  
• 4 years of development experience with PythonGoLang Java or similar languages. 
• 4 years of experienceoperatinghighly availabledistributed workloads on Kubernetes following a DevOps approach.  
• Working experiencebuilding distributed systems with cloud-native software;  
• Experience with software-defined networking infrastructure as code and configurationmanagement;  
• Experience with DevOpstooling(e.g. Helm / Ansible / Kubernetes / Prometheus /Splunk/ GitLab CI) is considered an asset  
• Experience building software for compliance and security in regulated environments is considered an asset  
• 4 years of experience with infrastructure and platform operations deployments SRE and DevOps with a continued focus on improving Platformhealth is considered an asset  

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time