Staff Database Engineer

Please Note: This role includes on-call rotation responsibilities.

Team:

Our SWAT (Software Action Team) ensures the production stability of customer applications and infrastructure services. Our engineers are the last line of defense production champions who own stability at every service level and act as the ultimate escalation point for internal and external customers.

We are looking for a strong database engineer with deep technical expertise sharp logical reasoning and the flexibility to thrive in a fast-paced high-stakes environment. If you are passionate about chasing down complex issues in large-scale distributed systems under real-world load this role is for this role you will support the infrastructure by learning the platform from end to end.

What you get to do in this role:

• Become an SME in production database troubleshooting ServiceNow instance performance and Linux performance analysis both on-prem and on Hyperscaler
• Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale.
• Develop observability tooling and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations support and development.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years of related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience in database engineering in large-scale enterprise environments database-focused background required.
• Deep PostgreSQL expertise including MVCC transaction management vacuum mechanics WAL architecture advanced query performance tuning buffer management and backup/restore
• Experience supporting large-scale multi-tenant SaaS PaaS or cloud infrastructure platforms
• Strong Unix/Linux skills file system navigation permissions process management performance diagnostics.
• Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU memory and I/O issues at the OS level
• Experience with public cloud platforms (AWS Azure GCP).
• Strong problem-solving ability logical thinking and a genuine curiosity to understand complex systems end to end.

Desired Skills:  

• Experience with ServiceNow platform scripting tuning and troubleshooting is highly preferred.
• Scripting proficiency: shell Python JavaScript Ansible.
• Experience with schemas replication indexing and query optimization techniques
• Familiarity with Kubernetes and CI/CD pipelines

What sets the right candidate apart:

• You are not a generalist. You are a database engineer first someone who has spent years going deep on database internals in production environments at large organizations. You bring strong logical reasoning adapt quickly to new problems and are comfortable owning high-pressure incidents end to end.

For positions in this location we offer a base pay of $146200 - $255900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time