SREZscaler

SRE/Zscaler

Need to have strong Zscaler experience

This position is required for supporting. This role also contributes to the day to day support of over 150000 mobile end points. A strong technical resource with experience in remote access platforms and demonstrated people management skills is required to drive our strategic vision and to transition to best-in-class future mobile platforms .

The successful candidate will have key competencies such as:

• Thorough understanding of Zscaler Proxy its Architecture for ZPA ZIA and ZDX.
• Prior experience of deploying ZPA ZIA and ZDX for Enterprises
• Prior experience of supporting ZPA ZIA and ZDX for Enterprises which includes Troubleshooting issues documenting KBs engagement with Vendor Internal Engineering and other teams.
• Clear understanding of Zscaler Client Connector (ZCC) packet captures and analysis.
• Clear understanding of Certificates and cryptography.
• Prior experience of handling DR and BCP exercises and review DR plans.
• Proactive in thought process and be able to identify gaps and propose improvements.
• Excellent in documentation preparing and updating KOPs KBs FAQs and other operational documents.
• Good understanding of SIEM products like Splunk how to use them and run reports and customizing dashboards for meaningful representations.
• Working knowledge of LAN WAN Data Networks and Server Datacentres
• Clear understanding of OSI Model and TCP/IP stack
• Network / Firewall experience and understanding of key concepts.
• Assist with the creation and customization of monitoring dashboards.
• Provide administration support on unix/windows servers for remote access related issues and management.
• Understand the full project lifecycle and take ownership of project deliverables to ensure successful implementation and integration of configuration changes.
• Produce FAQs/process improvement recommendations to reduce call volume.
• Develop automation opportunities to reduce manual support responsibilities.
• Good understanding of incident problem and change management workflow processes
• Good understanding of monitoring concepts and technologies
• Analysis and reporting of deployment status to various stakeholders in a presentable form
• Operational risk analysis and risk management with various application deployments from stability and user experience perspective
• Troubleshooting deployment issues (basic level on server and understanding of end user desktop issues with application install/uninstall)
• Extensive experience in information security and/or IT risk management with a focus on security performance and reliability.
• Solid understanding of security protocols cryptography authentication authorisation and security.
• Good working knowledge of current IT risks and experience implementing security solutions.
• Clear understanding of Firewalls Load balancers WAF and its operations.
• Proven record of thoroughness and diligence as any mistake can affect 150000 end points
• Excellent communication skills to cater to internal DB clients End User Computing engineering and incident resolver groups and external vendor service teams.