Sr. Technical Program Manager, Alexa For Shopping (Rufus)

At Alexa for Shopping were building the future of conversational commerce. Whether customers are discovering products through natural conversation getting recommendations or completing purchases all through Alexa-powered experiences our mission is to make shopping effortless and ambient across every surface.

We are looking for a Sr. Technical Program Manager who will own the telemetry and data architecture that powers measurement attribution and data-driven decision-making across Alexa for Shopping. This is a foundational role: youll design and deliver scalable data systems and internal data products that enable the organization to quantify the economic value of shopping experiences and optimize content placement across channels.

Your responsibilities will include collection of business requirements writing specifications and driving economists data and software engineering teams for measure economic value of various actions building scalable infrastructure identifying bottleneck and driving them to closure. You are one who thrives in an entrepreneurial environment and proactively deals with ambiguity or competing priorities. You are able to bring structure and influence the organization.


Key job responsibilities
Own telemetry and data architecture end-to-end define the instrumentation strategy data pipelines and measurement frameworks that span both customer-facing signals (engagement conversion shopping intent) and backend system telemetry (latency availability reliability).

Build scalable data systems and internal data products drive the design and delivery of infrastructure that supports high-volume telemetry ingestion real-time and batch processing attribution models dashboards and self-service analytics for partner teams.

Define and measure shopping missions own the frameworks that capture how customers navigate multi-turn shopping journeys (browse compare purchase reorder) across Alexa surfaces enabling the organization to understand mission completion drop-off and long-term engagement patterns.

Drive conversational analytics build the telemetry and measurement systems that quantify how customers interact with Alexas conversational shopping experiences including intent recognition quality dialogue effectiveness and conversion through natural language interactions.

Lead cross-functional programs spanning 1020 teams coordinate across engineering economics data science and product organizations to deliver multi-year programs from scoping through launch.

Influence technical trade-offs leverage your engineering background to make sound architectural decisions and guide teams toward the right solutions.

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Knowledge of data engineering pipelines cloud solutions ETL management databases visualizations and analytical platforms

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Experience with data modeling warehousing and building ETL pipelines
- Experience with conversational AI and Agentic AI products

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 148700.00 - 201200.00 USD annually