Sr. Software Development Manager, MHLS Tech

Ready to transform how millions of Amazonians experience HR support at organizational scale Apply now and join us in building the future of employee experience technology across Amazons global workforce.

We are seeking an Sr. Software Development Manager to lead multiple engineering teams and drive the strategic technical vision for Amazons employee support this high-impact leadership role you will own the end-to-end technical strategy and organizational development for engineers building AI-powered conversational systems knowledge management platforms and intelligent routing solutions that serve millions of employees daily across 200 countries.

This is a unique opportunity to operate at the intersection of leading-edge generative AI large-scale distributed systems and human-centered design solving complex problems that affect every Amazonians daily work life while building and mentoring a multi-team engineering organization. Youll lead multiple teams of talented engineers building systems that dont just respond to employee questions but anticipate needs learn from interactions and continuously improve the employee experience at Amazon scale.

Organizational impact:
Lead engineers across multiple teams shaping the technical culture and engineering excellence standards for the entire My HR Live Support (MHLS) platform
Strategic influence: Drive 3-year architectural roadmaps and influence technology decisions across PXT and HR Experience and Tech organizations
Massive scale and complexity: Your systems will serve 1.8M Amazonians across 200 countries with 99.99% uptime requirements
AI innovation leadership: Define the AI/ML strategy for production generative AI systems using Amazon Bedrock LLMs and agentic frameworks for policy-compliant context-aware HR support
Platform architecture ownership: Shape the MHLS platform architecture with reusable services establish engineering standards and drive technical excellence across domain teams Cross-organizational leadership: Partner with senior leaders across HR operations and technology teams to align technical strategy with business objectives
Talent development at scale: Build and mentor future SDMs and Principal Engineers while establishing career development frameworks for your organization
Technical depth: Maintain hands-on technical credibility while solving challenges in natural language understanding knowledge retrieval multi-modal interactions and real-time personalization at Amazon scale

Leadership scope:
Manage multiple Software Development Managers and their teams
Own technical strategy and delivery for critical platform capabilities serving all of MHLS
Drive architectural decisions impacting multiple teams and organizations
Influence hiring compensation and promotion decisions across the broader engineering organization
Represent the organization in senior leadership reviews and strategic planning sessions

Key job responsibilities
Technical Leadership
Define architectural vision for MHLS on USC platform establishing scalability maintainability and AWS best practices across teams
Lead AI/ML strategy leveraging AWS services (Bedrock SageMaker Lambda) for predictive support and intelligent automation
Partner with Principal Engineers on multi-year architecture roadmaps balancing platform evolution with business impact
Establish engineering excellence standards through coding practices design patterns and technical review processes
Champion operational excellence via monitoring alerting incident management and continuous reliability improvement
Drive technology evaluation strategy to simplify systems reduce technical debt and enable breakthrough capabilities
Influence technical decisions across PXT and HR Experience and Tech through architecture reviews and strategic planning

People Leadership
Build high-performing engineering organizations recruiting top talent
Develop other Software Development Managers through coaching and leadership development programs
Mentor engineers at all levels on engineering excellence technical leadership and Leadership Principles
Create future leaders through career planning stretch assignments and growth opportunities
Manage organizational performance through 1:1s clear goals constructive feedback and talent calibration
Build inclusive teams valuing diverse perspectives and approaches
Drive cross-team collaboration and knowledge sharing across the organization

Product Delivery
Partner with senior stakeholders to translate business requirements into technical solutions and multi-quarter roadmaps
Deliver transformational features improving employee satisfaction resolution time and self-service adoption
Drive platform strategy for micro-frontends reusable services and guided workflows empowering domain teams
Architect intelligent automation for workforce management case routing and service delivery optimization
Make strategic trade-offs between speed and quality balancing technical debt with business velocity

Manage complex multi-team programs with clear communication and proactive risk mitigation

Cross-Functional Collaboration
Influence product strategy with technical insights feasibility analysis and innovation proposals Translate business objectives into technical roadmaps aligned with organizational goals Lead AI/ML integration into production with appropriate guardrails and responsible AI practices Ensure technical solutions enable intuitive employee experiences through user research and feedback Build partnerships with HR stakeholders to understand pain points and co-create solutions Drive alignment on shared services and architectural standards across PXT and HR Experience and Tech Represent organization in senior leadership reviews architecture councils and strategic planning Engage directly with customers to understand problems and influence priorities

Operational Excellence
Lead operational reviews monitoring system health and maintaining 99.99% availability for critical HR systems
Drive incident response using outages as learning opportunities to strengthen systems
Establish metrics-driven culture using data to inform decisions and demonstrate business value
Build operational resilience through chaos engineering disaster recovery and capacity management

A day in the life
A day in the life
Your days will be dynamic and varied balancing strategic leadership with organizational development:

Lead through managers by conducting 1:1s with your Software Development Managers coaching them on team health technical decisions and leadership challenges
Drive architectural strategy by reviewing design documents from multiple teams providing strategic direction and building consensus on platform-wide technical approaches
Ensure operational excellence by leading operational reviews across teams identifying systemic issues and driving proactive improvements to maintain 99.99% availability
Practice customer obsession by meeting with HR leaders and service teams to understand organizational challenges shape product strategy and influence multi-quarter priorities
Develop leadership talent by mentoring SDMs on people management technical leadership and career progression while identifying future leaders in the organization
Research and innovate by evaluating emerging technologies (Gen AI capabilities AWS services architectural patterns) and defining adoption strategy across teams
Solve organizational problems by addressing escalated technical and people issues removing blockers and ensuring teams have the resources and support they need
Collaborate at scale by partnering with Principal Engineers senior leaders and product executives to align on technical vision resource allocation and delivery plans
Shape organizational culture by establishing engineering standards promoting best practices and fostering a culture of ownership innovation and continuous learning

Success Milestones
First 30 days:
Understand USC architecture and organizational structure build relationships with SDMs and stakeholders assess team health identify organizational gaps
First 90 days:
Establish technical vision aligned with multi-year roadmap make key SDM/senior IC hires define team charters lead first cross-organizational initiative
First year:
Deliver major Gen AI platform capabilities improving key metrics build high-performing multi-team organization establish trusted senior partnerships drive architectural transformation develop SDMs and engineers to promotion

About the team
Want to revolutionize HR support for millions of Amazonians worldwide Join the HR Experience and Technology team within PXT organization.

Were building the Unified Service Console (USC)a transformative platform that combines AI-powered employee relationship management with intelligent automation. Our mission: transform HR support delivery through swift accurate personalized experiences at Amazon scale.

What were building:
AI-enhanced unified platform for personalized HR support.
Intelligent systems that anticipate employee needs proactively.
Seamless experiences connecting service teams across Amazons HR ecosystem.
Scalable solutions optimizing workforce management and operational efficiency.

Were implementing Gen AI solutions using LLMs and Agentic AI building the next generation of intelligent HR service delivery that serves 1.8M Amazonians across 200 countries.


- 10 years of engineering experience
- 5 years of engineering team management experience
- 10 years of planning designing developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs projects and development teams in an Agile environment

- Experience partnering with product and program management teams
- Experience designing and developing large scale high-traffic applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 220100.00 - 297700.00 USD annually