Sr. ServiceNow Developer

Sr. ServiceNow Developer

Location: Athens GA (Remote)

Duration: 12 Months

Interview Type: Inperson Interview

Short Description:

• Under broad supervision designs codes tests modifies and debugs computer software.

Complete Description:

• The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter who can ramp up immediately to tackle our development backlog enhance self service capabilities and assist with optimizing our ServiceNow platform.
• The ideal consultant will have a deep technical background in core ServiceNow modules a proven track record of participating in full lifecycle platform implementations and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

• Development & Backlog Execution: Rapidly absorb existing requirements to develop configure test and deploy solutions for backlog items. Fully utilize the platforms workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Knowledge Management: Maintenance of the Knowledge Base (KB) structure ensuring optimal categorization governance and usability.
• Implementation & Integration: Perform full lifecycle implementation tasks including configuration system integration testing requirements gathering and solution design. Support and design robust integration between ServiceNow and third-party business systems.
• Reporting & Dashboards: Create configure and maintain service now reports and dashboards to provide actionable insights to key stakeholders.
• Documentation: Author clear concise technical and processed documentation (processes procedures and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications

• Implementation Experience: Must have direct hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g. Full platform rollouts major module deployment or system migrations)
• Experience: Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator
• Core Module Expertise: Strong technical knowledge and implementation experience with:
• ITSM (Incident problem change knowledge and catalog/request management)
• CSM (Customer Service Management)
• Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources service delivery) and CMDB.
• Technical Proficiency: Deep understanding of ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocols (REST/SOAP)
• Process & Change Management: Solid understanding of ITIL frameworks change management and continuous process improvement activities.
• Soft Skills and Professional Attributes
• Autonomy: Proven ability to work independently manage time effectively and drive assignments/projects through to successful completion.
• Communication: Excellent written and verbal communication skills with a talent for drafting clear business correspondence and technical documentation.
• Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive critical or high-pressure issues.
• Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability: highly organized flexible and capable of prioritizing tasks in a fast-paced environment
• Preferred qualifications (Plus)
• Industry Experience: Prior working experience within Higher Education institution/systems of Government entities (Federal state or local) are highly desirable.
• ServiceNow-Related Certifications such as Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Required / Desired Skills

• Deep understanding of ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocols (RES Required 3 Years
• Must have direct hands-on experience implementing or being an active part of a core ServiceNow Implementation team. Required 3 Years
• Strong technical knowledge and implementation experience with ITSM and CSM. Required 3 Years
• Deep understanding of ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocols (RES Required 3 Years
• Solid understanding of ITIL frameworks change management and continuous process improvement activities. Required 3 Years

Required Skills:

ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocolsServiceNow ImplementationITSM and CSMITIL frameworks change managementHRSD (Human resources service delivery) and CMDBCSMServiceNow Developer/Administrator