Sr Project Management Analyst

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Motorola Solutions (MSI) is seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs. This critical role ensures the delivery of high-quality products and services throughout the deployment lifecycle. As part of a strategic quality team you will address complex customer issues and drive service excellence.

This role will manage quality deliverables for the $34M annual recurring revenue Navy Global Sustainment Program. Key responsibilities include generating weekly monthly quarterly and annual reports focused on systems analysis and Service Level Agreement (SLA) performance.

• Data Analysis & Reporting: Analyze system performance metrics including ticket closure rates response times and equipment failure/repair data. Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military. Develop comprehensive weekly monthly and quarterly reports on system health and SLA performance.

• Cross-Functional Collaboration: Partner with Supply Chain Product Groups Sales and Deployment teams to drive unified resolutions for quality issues.

• Customer Interface: Act as the primary quality representative for strategic customers. Manage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholders.

• Issue Resolution: Lead root cause analysis (RCA) and execute corrective or preventive actions throughout the deployment lifecycle to ensure verified closure for the customer.

• Provide product quality (HW/SW) support

  • Manage containment

  • Ensure proper RCA is conducted

  • Provide stakeholder guidance communicate status set expectations

  • Assume decision making authority for warranty/replacement transactions (PLAN-X SP Authorizations)

• Provide Motorola Technical Notification (MTN) Support

  • Work with the Product Group on a program to reduce the complexity and volume of MTNs being released

  • Engage in the development of MTNs to ensure they carefully account for customer experience and the fields ability to efficiently and successfully implement them

  • Manage Cost of Poor Quality (CoPQ) related to MTNs

• Transactional Survey Support

  • Manage the SDI Service and Upgrade Operations (UO) transactional surveys

  • Submit surveys to customers

  • Track and update field team on responses

  • Ensure all customer issues get resolved

  • Provide the field team with reports on response rates and scores

• Field Updates: Provide field teams with regular updates on customer engagements and resolution status including in-person meetings as required.

• Software Proficiency: The ability to use standard business software (e.g. Google Suite Microsoft email spreadsheets scheduling software).

• Motorola Technologies: Deep understanding of Motorola Solutions P25 Trunking Network Systems Motorola radio systems and their application Radio Frequency (RF) theory. As well excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.

Candidate Requirements:

• 5 years of experience in one of the following: Quality Service Deployment Sales Engineering Public Safety Data Analytics RF P25 or the Military.

• Ability to travel 2550% to engage with strategic customers and field teams. This role is remote however calls will occur during EST hours.

• Previous military or Department of Defense (DoD) experience or professional exposure to military or federal work environments is preferred.

• U.S. citizenship is mandatory.

• Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).

• The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment requiring the completion of a Standard Form 86 (SF-86) and obtaining the CompTIA Security certification or equivalent within the first 6 months of employment.

• Required background clearance(s) as mandated by government customer(s) must be obtained.

• A valid drivers license without traffic violations is required.

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Target Base Salary Range: $105000 - $120000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree OR 5 years of experience in one of the following: LMR RF Systems Data Analytics Quality Reporting Motorola equipment Telecommunications Public Safety Engineering Networking P25 WAVE VoIP or Military experience.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.