Sr. Program Manager, People Tech & Operations

Application close date:

At Blue Origin we envision millions of people living and working in space for the benefit of Earth. Were working to develop reusable safe and low-cost space vehicles and systems within a culture of safety collaboration and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

About the Role

The People Ops & Tech organization builds and runs the technology and service engine behind the employee experience at Blue Origin. Our software and agile teams carry 50 enhancement projects at any given time in addition to multi-month and multi-year projects. Our HR Service Center resolves more than 60000 employee service requests every year. We are also moving our services and our tools toward AI. Running that complexity well take an operator with real depth.

This role will act as a strategic partner to the leader of the People Ops & Tech organization and will be a core member of that leadership team. You will own the business operations program including the status reporting rhythm of business risk and issue management and escalation mechanisms that keep a complex organization running cleanly. You will also modernize how work is managed across every team so leadership has a single trustworthy view of what is happening when it is at risk and what comes next. You will put in place the audit and quality mechanisms and escalation triggers that catch data and product issues before our customers do.

This is a strategic hands-on role for someone who is as comfortable in the details of a portfolio plan as they are in an executive review. You are AI-literate and know how to use AI to run a faster more proactive more transparent operation.

Responsibilities

• Run the business operations engine. Own the organizations operating rhythm: weekly monthly and quarterly business reviews leadership team cadences planning cycles and executive reporting. Make sure the right information reaches the right people at the right time with minimal manual effort.
• Own status risk and issue management. Establish and run consistent mechanisms for status reporting risk and issue tracking dependency management and escalation across all teams. Move the organization from reacting to problems to anticipating them with clear early-warning signals and defined escalation paths.
• Modernize work and portfolio management across the HR Tech and service delivery portfolio. Assess current work management practices across software agile service operations and the HR Service Center. Design and implement a unified approach to intake prioritization capacity planning demand management and delivery tracking that covers 50 concurrent enhancement projects and ongoing service work. Standardize tooling taxonomy and practices while respecting the different needs of each team.
• Create a single source of truth. Build integrated dashboards and reporting that give leadership real-time accurate visibility into portfolio health delivery performance service metrics and operational risk. Automate data collection and reporting wherever possible.
• Build audit and quality mechanisms. Partner with product data and service teams to design controls that detect data inaccuracies system breaks process failures and service defects before employees experience them. Define monitoring reconciliation and audit routines. Drive root cause analysis and corrective action and track whether fixes hold.
• Apply AI to operations. Identify and implement AI-enabled approaches to work management reporting risk detection and service operations. Partner with technology and data teams to evaluate tools run pilots and scale what works. Help the organization adopt new ways of working as services and tools shift toward AI.
• Drive operational performance. Define track and report metrics for delivery service quality productivity and customer experience (such as on-time delivery request volume and resolution time backlog health defect rates and audit findings). Turn insights into prioritized improvements.
• Partner across the leadership team. Support strategic planning budget and resource tracking org-level goals and OKRs and cross-team initiatives. Facilitate alignment and drive follow-through on leadership decisions. Act as a trusted advisor to the HR Technology & Operations leader.
• Influence without authority. Lead through credibility clarity and relationships across teams HR Centers of Excellence and technology partners. Coach team leaders on operating mechanisms and best practices.

Minimum Qualifications

• Bachelors degree in related field or equivalent experience
• 8 years of progressive experience in business operations program or portfolio management technology operations or a related field including experience supporting a senior leadership team
• Experience designing and running operating rhythms status reporting and risk issue and escalation management in a large complex organization
• Experience in portfolio and work management practices across agile and non-agile delivery models
• Experience managing or overseeing large portfolios of concurrent projects and ongoing service operations

Preferred Skills and Experience

• Experience in HR technology HR operations shared services or employee service delivery
• Experience designing data quality audit or monitoring controls for systems data or services
• Hands-on experience with work management and reporting tools (for example Jira Confluence Smartsheet Asana ServiceNow Workday Power BI or Databricks)
• Strong AI literacy including a working understanding of how AI tools can improve work management reporting quality assurance and service delivery
• Ability to build interpret and communicate metrics and dashboards that drive decisions using data
• Excellent written and verbal communication including the ability to brief executives concisely and clearly
• Demonstrated ability to lead and influence across teams without direct authority
• PMP SAFe Lean Six Sigma or similar certification
• Experience working in a highly matrixed environment

Base Pay Range for:

Other site ranges may differ

Culture Statement

Dont meet all desired requirements Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin we are dedicated to building an authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every desired qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the a refugee or granted asylum.

Background Check

• Required for all positions: Blues Standard Background Check
• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW) Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files Medical Certification (obtained before onboarding) Road Test Hours of Service Drug and Alcohol Testing vehicle inspection requirements CDL requirements (if applicable) and hazardous materials transportation/shipping training.
• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical dental vision basic and supplemental life insurance paid parental leave short and long-term disability 401(k) with a company match of up to 5% and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours and up to 14 company-paid holidays.
• Dependent on role type and job level employees may be eligible for benefits and bonuses based on the companys intent to reward individual contributions and enable them to share in the companys results or other factors at the companys sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting retaining and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications performance and abilities. We support the establishment and maintenance of a workplace that fosters trust equality and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire promotion and other terms and conditions of employment regardless of their race color religion sex sexual orientation gender identity national origin/ethnicity age physical or mental disability genetic factors military/veteran status or any other status or characteristic protected by federal state and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal state and local laws including the Washington Fair Chance Act the California Fair Chance Act the Los Angeles Fair Chance in Hiring Ordinance and other applicable laws. For more information on Know Your Rights please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origins Affirmative Action Plans or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process please contact us at. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.