Sr. Program Manager, Data & Performance Insights, Operations Planning Team

The Amazon Global Engineering and Sustainability (Ops GEMS) organization is seeking a detail-oriented analytical innovative hands-on and customer-obsessed Program Manager (PM) capable of providing program management support in a fast paced and highly ambiguous environment. The Ops GEMS organization consists of 2000 employees and is focused on delivering incremental capacity to the WW Stores network. The Ops Planning Team works closely with 20 teams within Ops GEMS such as Construction and Ops Engineering and multiple partner teams such as Worldwide Design & Engineering (WWDE) Global Realty (GR) Amazon Robotics (AR) Finance etc.

As a Program Manager you will manage and support multiple initiatives simultaneously while working quickly to deliver results.

In this role you will be required to engage with a cross-functional team of leaders to identify metrics and data sources develop key performance indicators provide insights and analytics and manage execution plans.

You must be a highly-effective communicator capable of leading executive-level meetings owning recaps and tracking milestones to pull work forward.

You will be responsible for facilitating Weekly Business Reviews - stakeholder coordination metrics validation etc.

You will be required to create and manage executive level whitepapers.

You will conduct data analysis to identify recurring issues and implement significant process improvement projects within the team and larger business function.



Key job responsibilities
1. Business Review Preparation and Execution: Coordinate and prepare materials for regular business reviews. Ensure all relevant data and metrics are collected and analyzed. Facilitate review meetings and follow up on action items.
2. Data Interpretation and Analysis: Analyze complex engineering performance data and metrics. Identify trends patterns and areas for improvement. Develop insightful reports and presentations for leadership
3. Stakeholder Engagement: Liaise with various stakeholders across GEMS and other departments. Coordinate deep dive sessions to address specific performance issues. Facilitate cross-functional collaboration to drive performance improvements.
4. Performance Tracking and Reporting: Implement and maintain performance tracking systems. Develop and distribute regular performance reports. Identify key performance indicators (KPIs) and monitor progress driving learning and awareness.
5. Continuous Improvement: Propose and implement process improvements for performance management. Drive adoption of new tools and methodologies to enhance performance.
6. Cross-Horizontal Support and Ad Hoc Requests: Provide support across various horizontal teams within the organization. Collaborate with different departments to ensure alignment on performance initiatives. Respond to and manage ad hoc requests from leadership and stakeholders. Adapt quickly to changing priorities and organizational needs. Assist in special projects and initiatives as required.


A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill sets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team



- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree
- Experience working with presenting to and influencing senior executives up to VP level
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- Experience in stakeholder and communication management
- Experience with data analysis (including advanced Excel and database analysis)
- Experience in project and program management
- Experience collaborating with cross-functional teams
- Strategic thinking and problem-solving
- Strong doc writing experience
- Business Acumen deep business knowledge
- Adaptability and flexibility

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 127200.00 - 185000.00 USD annually
USA TN Nashville - 104100.00 - 155400.00 USD annually
USA TX Austin - 115600.00 - 160000.00 USD annually
USA TX Irving - 115600.00 - 160000.00 USD annually
USA VA Arlington - 115600.00 - 160000.00 USD annually