Sr. Program Manager, Amazon Business Payments

Amazon Business Payments provides invoicing working capital and payment acceptance solutions to millions of business customers sellers and partners worldwide. We are part of the global Amazon Payments organization building payment experiences and financial services that are trusted valued and easy to use. Our Pay by Invoice product enables enterprise customers to manage procurement-to-pay workflows at scale and the payment health of that experience directly impacts customer retention operational efficiency and revenue.

We are looking for a Sr. Program Manager to own payment excellence for Amazon Business Payments this role you will manage the lifecycle of a complex cross-functional program with considerable business impact. You will be accountable for both program strategy and tactical execution: defining the program mission and objectives analyzing data to drive improvements quantified with metrics and influencing resource allocation across teams. You will partner with Finance Product Sales and Customer Support to identify root causes of payment defects launch operational processes and deliver measurable improvements in payment health for our largest enterprise customers. You will oversee the gap between teams processes and systems driving alignment and ensuring stakeholder needs are met. You will write effective narratives and present progress and outcomes to Directors and VPs. The right candidate combines program management depth operational rigor and the ability to build consensus and drive delivery across organizations.



Key job responsibilities
Own the end-to-end program strategy and execution for payment excellence defining the program mission vision and tenets and setting objectives aligned with organizational goals.
Manage the lifecycle of cross-functional initiatives across Finance Product Sales and Customer Support driving alignment and ensuring stakeholder needs are met at each stage.
Analyze data to identify root causes of payment defects and develop quantified improvement plans with clear measurable success criteria tied to customer experience and business metrics.
Define and implement improved standard operating procedures and leverage AI tools to drive processes at scale.
Drive continuous improvement by streamlining or eliminating excess process automating workflows and reducing operational inefficiencies across the program.
Develop and maintain key performance indicators and reporting mechanisms that provide visibility into payment health and present progress and outcomes to Directors and VPs.
Write effective narratives (6-pagers PR/FAQs program documents) and drive crisp timely decisions by fostering constructive dialogue and building consensus across teams.


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA SEATTLE - 115600.00 - 160000.00 USD annually
USA WA Seattle - 115600.00 - 160000.00 USD annually