Sr Program Manager AI Self-Service & Partner Knowledge Transformation

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

As the Senior Program Manager AI Self-Service & Partner Knowledge Transformation you will lead the evolution of the Worldwide Partner Services operating model. Reporting directly to the Director Worldwide Partner Program Services this role operates at the critical intersection of Channel Partner Domain Expertise AI Transformation and Operational Process Engineering.

In this role you will act as the master architect of our channel knowledge ecosystem. You will audit curate and structure complex Partner Services rules policies and operational knowledge transforming them into intelligent AI-driven self-service platforms automated workflows and executive visualizations. Your primary goal is to eliminate operational friction empower partners with on-demand self-service and scale global partner operations.

• Partner Knowledge Architecture & Self-Service Strategy: Audit curate and organize complex Channel Partner Services documentation policies and operational workflows into a structured knowledge base. Architect AI-enabled self-service capabilities that allow partners to independently navigate program requirements services enablement and operational support.

• AI & Intelligent Automation Execution: Leverage modern AI tools (Gemini NotebookLM Lovable and any other Palo Alto Networks approved AI toos) to build automated partner-facing solutions including virtual PSM FAQs automated PIP/remediation generation CSAT sentiment analysis and on-demand QBR slide generators.

• Workflow Automation & Integration: Map end-to-end partner journeys and translate business requirements into automated Asana workflows. Leverage API interfaces to automate program certificates letters of authorization and partner status transitions (e.g. automated merge/migration pipelines and demotion/promotion processes).

• Data Visualization & Analytics:

• PMO Governance & Process Engineering: Standardize and mature global PMO governance. Perform rigorous gap analysis and root-cause analysis on operational friction points across the partner ecosystem.

• Cross-Functional Leadership: Serve as a trusted advisor between Channel Operations Product Engineering IT Data Analytics and Executive Leadership to align partner self-service initiatives with long-term strategic goals.

Qualifications

• Channel & Partner Ecosystem Expertise: 5 years of direct experience in Channel Operations Partner Services Partner Enablement or Channel Program Management. Must possess a deep functional understanding of channel business models partner tiers and global support infrastructures.

• Program Management & Process Design: 8 years of experience leading complex cross-functional program management or business process engineering initiatives.

• Applied AI & Knowledge Management: Demonstrated hands-on experience utilizing Generative AI tools (Gemini NotebookLM LLMs etc.) to extract insights structure unstructured knowledge and drive operational efficiency.

• Technical Tool Stack Proficiency:

  • Work Management & Automation: Advanced proficiency in Asana (including automated workflow triggers and API integrations).

  • BI & CRM Analytics: Practical experience creating Tableau dashboards and executing advanced Salesforce (SFDC) reporting.

  • Productivity Suites: High proficiency in Google Workspace and Microsoft Office Suite.

• Executive Communication: Exceptional written and verbal communication skills with a proven ability to translate complex technical/analytical requirements into concise executive summaries and partner-facing frameworks.

• Education: BA/BS in Business Analytics Computer Science Information Systems or equivalent experience.

Preferred Qualifications

• Industry Background: Experience within Cybersecurity SaaS Enterprise Software or IT Channel ecosystems.

• Certifications: PMP PgMP CBAP (Certified Business Analysis Professional) or Lean Six Sigma certifications.

• Travel: Willingness to travel worldwide up to 25%.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.