Sr. Product Manager Tech (PMT), HR Experience Technology

Drive automation and platform modernization for HR Investigations at Amazonhelping transform how workplace concerns are reported triaged investigated and resolved for 1.8 million Amazonians. As a Senior Product Manager - Tech in our HR Experience Tech (HRXT) team youll lead product delivery for AI-powered automation initiatives and the migration of Investigations case management from legacy Salesforce infrastructure to Amazons modern platformpositioning the Investigations technology stack for convergence with Service Central our next-generation AI-first HR platform.

This is an opportunity to shape how Amazon applies AI and automation to one of HRs most complex and sensitive domains. HR Investigations handles 250000 workplace concerns annually across operations and corporate populationsspanning policy violations harassment discrimination retaliation and ethics matters. Youll work across the full investigations lifecycle identifying opportunities to reduce manual effort improve quality and consistency accelerate resolution and enable investigators to focus on the judgment-intensive work that matters most.

Youll work across a technology stack spanning case management conversational AI intelligent classification and routing transcription and NLP content management and unified employee data platformscoordinating across these systems to deliver end-to-end automation that maintains the high bar for accuracy fairness and confidentiality that workplace investigations demand. Youll partner with Employee Relations leaders legal and compliance stakeholders engineering teams and ML scientists to navigate the unique constraints of investigations technology while building the systems and processes that make investigations faster more consistent and more scalable.

This role requires someone who can deliver immediate value through automation of current-state workflows while simultaneously supporting the platform migration from Salesforce (EXACT) to PXT CMS our own 1P build case management infrastructure. Every investment you make will be designed to align with Service Centrals architecture ensuring Investigations technology is positioned for the converged future rather than creating rework.

Key job responsibilities
Drive product delivery for automation initiatives across the HR Investigations lifecyclefrom intake and classification through investigation execution and case resolutionidentifying and executing on the highest-impact opportunities to reduce manual effort and improve quality.

Own feature roadmaps sprint priorities and launch plans for AI-powered investigation tools managing the full delivery lifecycle from requirements through adoption and iteration.

Support the migration of Investigations case management from EXACT (Salesforce) to PXT CMS defining product requirements mapping investigation-specific workflows and coordinating with platform teams to ensure zero disruption to active investigations.

Partner with Employee Relations and Employee Resource Center stakeholders to understand investigator workflows validate automation opportunities define accuracy thresholds and ensure AI augments investigator judgment rather than replacing it.

Collaborate with AI/ML teams to leverage conversational AI natural language processing intelligent classification and large language models to automate investigative processes while maintaining the trust and accuracy that sensitive cases demand.

Define and track success metrics for automation initiativesadoption rates time-saved per investigation accuracy and consistency improvements investigator satisfaction and quality indicators.

Gather and synthesize user feedback from investigators across EWRS (Operations) and GCER (Corporate) populations translating pain points into prioritized product requirements and iterating rapidly.

Coordinate cross-functional dependencies across engineering ML science ER/ERC business teams and platform teams to deliver on aggressive timelines with executive visibility.

Ensure all automation and platform migration investments are convergence-aligned with Service Centrals architecture positioning Investigations to integrate natively with the unified platform.

Navigate complex stakeholder environments involving legal compliance and employee relations teams where accuracy confidentiality and fairness are non-negotiable constraints.

Identify and de-risk technical dependencies across multi-system integrations ensuring business continuity is maintained at every phase of migration and automation rollout.

A day in the life
Your morning starts reviewing automation adoption metricsyoure tracking how investigators are using AI-powered tools across intake evidence gathering and case documentation. You notice a spike in manual overrides for a specific concern category and dig into the data to understand whether its a classification accuracy issue or a workflow gap. You draft a ticket for the ML team with sample cases and propose a short-term routing fix while the model is retrained.

Mid-morning you join a sprint planning session with the engineering team to prioritize features for the next cycle. Investigators have been requesting automation support for a repetitive documentation task that currently takes 20 minutes per case. Youve validated the opportunity through user interviews defined the requirements and are working with the tech lead to decompose it into shippable increments with clear acceptance criteria.

After lunch you run a working session with the PXT CMS platform team to map investigation-specific workflows from EXACT. Youve documented the current-state evidence management flow and are designing the target-state that preserves all functionality while simplifying the UX and aligning with PXT CMSs architecture. A key discussion emerges about handling in-flight investigations during cutoveryou propose a phased approach and prepare a recommendation document.

In the afternoon you conduct a user acceptance testing session with investigators for the latest automation release. You observe how they interact with the AI-assisted features note where the tool builds trust vs. creates friction and document specific feedback items for the next iteration. You update the launch tracker and prepare your weekly status update for the Investigations QBR.

You end your day in a cross-team sync with the broader HRXT product team sharing what youre learning about automation patterns in Investigations that could apply to other domainsthe classification model architecture the trust-building UX patterns for AI-assisted decisions and the investigator feedback loops that drive continuous improvement.

About the team
The HR Experience Technology (HRXT) team is on a mission to fundamentally reshape HR work at Amazon. We bring together PXT (People Experience and Technology) teams and harness technology to provide seamless intuitive experiences for HR teams serving all Amazonians. Our vision focuses on elevating HR service delivery through integrated technology solutions that span multiple platforms and touchpoints.

The Investigations vertical within HRXT serves the investigators and case managers who handle Amazons workplace concernsone of HRs most complex sensitive and high-stakes domains. We serve 308 investigators across EWRS (Operations-aligned) and GCER (Corporate-aligned) processing 256000 reported cases annually with global coverage.

Our team culture embraces innovation and experimentation particularly in applying AI and automation to transform investigative workflows. We launched our first suite of AI tools in 2025 and are now in an aggressive expansion phasedeepening automation scaling globally and modernizing the underlying platform infrastructure.

As part of our team youll work with talented engineers product managers ML scientists and designers who are passionate about using technology to make workplace investigations faster fairer and more consistent. Join us to be at the forefront of applying AI to one of HRs most complex challenges.

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 151200.00 - 204600.00 USD annually
USA WA Seattle - 151200.00 - 204600.00 USD annually