Sr. Product Engineer – Web Services

Overview

At Esri we build the worlds most powerful geographic information system enabling customers to make better decisions through the science of location. Our technology supports critical workflows in areas such as community engagement public health sustainability and resilience.

ArcGIS Hub is expanding how people discover share and collaborate around authoritative geospatial data. As a Senior Product Engineer Web Services you will own and guide the evolution of backend services that power inapp and programmatic customer workflows across the ArcGIS platform.

This is a senior productfocused role that combines deep technical fluency with strong product judgment. You will act as a service owner and trusted decisionmaker shaping priorities balancing tradeoffs and ensuring our web services remain reliable scalable and valuable to customers over time.

Responsibilities

• Own the endtoend evolution quality and customer impact of one or more ArcGIS web services including enhancements defects reliability improvements and technical investments
• Serve as the primary product decisionmaker for assigned services balancing customer needs platform health and longterm sustainability
• Define and act on service goals success metrics and quality standards using telemetry and customer feedback to guide prioritization and investment
• Maintain and prioritize a comprehensive product backlog making informed tradeoffs across features defects technical debt and operational work
• Own service contracts API behavior versioning and backward compatibility evaluating downstream impact across the ArcGIS ecosystem
• Champion operational excellence advocating for reliability performance scalability and observability best practices
• Influence product direction and multiply impact through crossteam collaboration mentorship and shared standards
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services

Requirements

• 5 years of experience in a product-focused role such as Product Engineer Technical Product Owner Product Manager or similar
• Strong experience working in Agile software development environments
• Deep familiarity with web services and APIs including RESTful services service contracts versioning and backward compatibility
• Experience working with ArcGIS applications and technologies (such as ArcGIS Hub ArcGIS Map Viewer ArcGIS REST APIs ArcGIS API for Python ArcGIS Maps SDKs)
• Working knowledge of cloud-native service fundamentals including availability performance monitoring and operational concerns
• Excellent written and verbal communication skills with the ability to convey complex concepts to both technical and nontechnical audiences
• Proven ability to operate with high autonomy while collaborating effectively across teams
• Bachelors degree in Computer Science GIS Information Science or another related field

Recommended Qualifications

• Experience supporting enterprise-scale or other developer-focused products
• Comfortable reading and reasoning about code in languages such as Python JavaScript TypeScript and SQL (hands-on implementation is not required)
• Experience working with CI/CD pipelines and modern DevOps practices from a product and quality perspective

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