Sr. Manager, Process Improvement (Remote)

About the role: This role owns the operational backbone connecting Lingraphicas go-to-market systems cross-functional change efforts and multi-workstream project governance. The Senior Manager acts as the business-side decision authority for business operations tooling and data drives adoption of process and system changes across departments and maintains the governance structure that keeps concurrent initiatives aligned on track and transparently reported to executive stakeholders. The role sits at the intersection of process design communication and program discipline and requires equal comfort working with front-line staff and presenting to the Executive Team. 

Responsibilities: 

RevOps Business Ownership 

• Facilitate end-to-end process design across Marketing Sales Operations Education & Research and Finance including lead routing stage definitions and handoffs 

• Serve as the business owner for enterprise systems with authority over the organizations information architecture cross-departmental workflows and business automations. 

• Own data trustworthiness as the source of truth for pipeline forecast and attribution reporting 

• Partners with Finance on forecast and reporting alignment 

• Provide business input for reporting and BI needs and prioritization partnering with the Technology Team on build-out 

• Own the business process roadmaps and change-request intakes 

• Drive tool adoption across Marketing Sales Ops E&R and other functions. 

Change Management 

• Build and execute change management plans covering stakeholder impact analysis communications and training on change management processes 

• Own internal communications related to Change Management calibrated by audience 

• Identify and manage adoption risk and resistance including morale impact from concurrent organizational change 

• Coordinate training and enablement planning with all functions  

• Act as liaison between project teams and impacted functions to help resolve or escalate issues 

• Build a long-term operational effectiveness strategy that incorporates industry best practices i.e. (RevOps Lean Value Stream Mapping etc.) 

• Escalate change risks to ET 

Project Governance 

• Define and maintain project governance structure 

• Own status reporting cadence including scorecard and milestone tracking 

• Facilitate steering committee and Executive Team touchpoints 

• Maintain the risk register and escalation path 

Qualifications :

Minimum Qualifications: 

• 5 years experience in RevOps Sales Ops Marketing Ops or Operations in a leadership capacity (either leading teams or leading projects) with accountability for process development 

• Track record translating business requirements into system and process design 

• Demonstrated cross-functional stakeholder management across Sales Marketing Operations and Finance 

• Experience with HubSpot or a comparable CRM platform 

• Data literacy able to define and validate metrics/reporting logic not just consume dashboards 

• Background in change management with strong written communication and demonstrated ability to adjust tone and detail by audience 

• Comfort handling sensitive change contexts such as reorganizations and workflow disruption 

• Experience running multi-workstream projects and programs 

• Familiarity with formal governance frameworks (steering committees RACI escalation structures) 

• Comfortable presenting status to executive and board audiences 

• Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings with possible additional travel (approximately 23 times annually) for conferences and events as needed 

Preferred Qualifications: 

• DME/Healthcare sales process familiarity 

• Change management experience in a healthcare or regulated environment (HIPAA-aware communications) 

• Program governance experience in a regulated environment (FDA HIPAA Joint Commission) 

Additional Information :

Work Environment & Physical Demands 

Work is performed remotely from a home office. The individual is expected to maintain a safe productive workspace with reliable and secure internet access. 

Must be able to operate a computerwith or without reasonable accommodation. 

Travel 

Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings 

Accommodations  
To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

If you require an accommodation please reach out to Human Resources at  for assistance. We are here to help! 

Lingraphica and Pay Transparency  

At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $109000 -  $129700 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Remote Work :

Yes

Employment Type :

Full-time