Sr Manager, Customer Success Assure Smart Apps

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures and operates some of the worlds most complex technology estates.

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

Leads strategic customer success initiatives for Assure Smart Apps driving customer outcomes product adoption operational excellence and long-term client growth. Partners with enterprise customers and internal stakeholders to deliver exceptional client experiences improve customer health and identify opportunities to expand value across the customer lifecycle.

Serves as a trusted advisor to customers while collaborating closely with Product Engineering Sales Implementation and Operations teams to ensure successful deployment adoption retention and expansion of Assure Smart Apps solutions.

Essential Job Functions

Customer Success Leadership

• Lead and develop a high-performing team of Customer Success professionals focused on customer satisfaction retention adoption and business outcomes.
• Establish performance metrics coaching programs and operational standards that drive customer success excellence.
• Foster a culture of accountability continuous improvement and customer advocacy.

Strategic Client Management

• Build executive-level relationships with key customer stakeholders and serve as a trusted advisor throughout the customer lifecycle.
• Develop customer success strategies that improve customer health increase product adoption and maximize business value realization.
• Monitor customer health indicators identify risks proactively and execute mitigation strategies to ensure customer retention and satisfaction.
• Lead customer business reviews strategic planning sessions and success planning initiatives.

Cross-Functional Collaboration

• Partner with Product Management Engineering Data QA Sales and Implementation teams to align customer needs with product enhancements and service delivery improvements.
• Serve as the voice of the customer by translating client feedback into actionable recommendations for product and operational improvements.
• Drive alignment across teams to ensure seamless customer onboarding implementation support and ongoing success.

Operational Excellence & Transformation

• Identify opportunities to streamline processes improve scalability and enhance customer experience through automation and operational improvements.
• Develop and implement customer success programs reporting frameworks and best practices that improve efficiency and business outcomes.
• Leverage data and analytics to measure customer performance identify trends and inform strategic decision-making.
• Lead transformational initiatives that improve service quality operational effectiveness and customer satisfaction.

Business Growth & Customer Expansion

• Collaborate with Sales and Account Management teams to identify expansion opportunities and support revenue growth initiatives.
• Drive adoption of new products features and capabilities across the customer portfolio.
• Support strategic account planning efforts to strengthen customer partnerships and increase long-term value.

Basic Qualifications

• Bachelors degree in Business Technology Operations Management or a related field or equivalent combination of education and experience.
• 8 years of experience in Customer Success Client Operations Account Management Business Operations or related disciplines.
• 3 years of experience leading teams in customer-facing environments.
• Demonstrated success managing complex enterprise customer relationships and driving customer retention and satisfaction.
• Experience partnering with Product Engineering Operations and Sales organizations to deliver customer-focused solutions.
• Strong analytical problem-solving and strategic planning skills.
• Experience leveraging customer health metrics operational KPIs and business intelligence to drive outcomes.

Preferred Qualifications

• Proven track record leading large-scale operational transformation process improvement or customer experience initiatives.
• Experience driving customer adoption programs and change management efforts.
• Masters degree in Business Administration Healthcare Administration Operations Management or related field.
• Certifications in Customer Success Operations Management Project Management Lean Six Sigma or related disciplines.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

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