Sr. Leader, Customer Solutions Management, Global Financial Services – Banking, Global Financial Services CSM

Were looking for a PEOPLE LEADER who gets fired up about building and leading team of builders who turn bold customer visions into real lasting impact. Someone who can earn the trust of C-suite executives across the worlds largest banks as they place big bets on cloud migrations modernization and agentic AI to reinvent how they operate while leading and nurturing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges developing talent and going the extra mile to surprise and delight customers advocating on their behalf every step of the way.
If youre energized by leading teams and big challenges motivated customer impact and ready to shape the future of financial services we would love to meet you.

Amazon Web Services (AWS) is seeking a Senior Leader Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking this PEOPLE LEADER role you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit nurture and drive a group of highly talented CSMs who are customer obsessed with outcomes while owning the strategy growth and operational excellence of the segment.


Key job responsibilities
Youll lead a team of Customer Solutions Managers covering several of the largest GFS Banking relationships guiding both your team and your customers as they modernize and place big bets on AI across three pillars:
Value Realization Own a significant segment revenue and migration portfolio and set the strategy for how your team accelerates business outcomes across migration modernization and AI. Connect customers with the right AWS services including generative AI and agentic AI capabilities partner solutions and best practices at the right time to turn ambitious AI bets into production-scale value.
Enablement Build the mechanisms that grow both your teams capabilities and your customers cloud and AI fluency skills guilds experience-based accelerators generative AI enablement training partnerships and hands-on learning while developing the next generation of CSM talent.
Governance Help customers establish the operating models and structures (Cloud/AI Center of Excellence responsible-AI and governance frameworks communities of practice adoption frameworks) that set them up for long-term scalable success with AI and modernization and establish the team mechanisms that drive consistent high-quality delivery.


A day in the life
As a PEOPLE LEADER youll split your time between leading and developing your team direct executive engagement and internal orchestration across AWS. On any given day you might:
Coach CSMs through complex customer situations and career development conversations
Set strategic direction and priorities for the segment based on customer needs and business objectives
Own the segments migration modernization and AI portfolio and revenue impact collaborating with sales leadership.
Engage directly with senior customer executives to shape account strategy and unblock large-scale transformations tied to migrations modernization generative and agentic AI data & analytics or product reinvention
Drive cross-functional collaboration across Sales Solutions Architects Technical Account Managers Professional Services Partner teams and Specialists
Manage complex escalations and critical-issue resolution
Establish and maintain best practices for talent development team performance and operational excellence
Package your teams best practices into reusable assets that elevate the entire CSM community
This is a New York based people-leadership role. Your impact comes through the team you build the leaders you develop and the executive relationships you shape.

About the team
You will lead a team of Global Financial Services CSMs who are customer obsessed who bring both technical and domain expertise industry insight and genuine care for customers. Our culture is built on:
Customer Influence We deeply understand our customers business context and proactively guide their cloud journey
Excellence We bring the best of AWS and our partner ecosystem to every engagement
Agility We bring clarity to complexity through iterative experience-based approaches
Growth We support each other celebrate diverse perspectives and create space for everyone to lead
Data-Driven Decisions We rely on facts and data contextualized by expertise to drive priorities


- 7 years of large-scale IT deployment or program experience
- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 7 years of technology role experience
- Bachelors degree in Computer Science Engineering Math Operations Research or a related field
- Knowledge of distributed applications and the engineering lifecycle from conception to delivery
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in a technology role
- Experience in large-scale IT deployment or programming

- Experience implementing AWS/cloud services
- Experience in a customer-facing role engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience managing large technical programs particularly at high growth startups or large enterprises
- Experience working in a sales organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NJ Jersey City - 221100.00 - 299200.00 USD annually
USA NY New York - 221100.00 - 299200.00 USD annually